Bought a Master Spa at a show and got a great deal. Delivered on time as I paid in full.
One small problem with the tub that was fixed within the week.
I think as long as you pay for your spa promptly and treat the store with respect if you do have a problem, you'll be fine. You save thousands and everyone is quick to complain, but no one ever compliments.
Reason of review: Good customer service.