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What Their Customers Are Saying ?

All testimonials are provided and verified by Master Spas. Verified testimonials on Opinion Corp is a paid feature of the platform.

Master Spas review: Light controller problem

Master Spas
I’ve had our LSX 800 for eight years. Had a problem with the heater they fixed it under warranty. Had a light controller problem they fixed under warranty. Hot tub is *** Nothing else like this on the market. Ted and the people are great!!!!
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Master Spas review: Love My Hot Tub!

Master Spas
My wife and I truly love our new hot tub! With color changing lights and all the jets – we are totally relaxed when we get through using it! Thank you! - Jeff Ahlers
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Master Spas review: Our First Hot Tub & We Could Not Be More Pleased!

Master Spas
We absolutely love our hot tub and use it almost daily after a golf outing or hard workout. It is so soothing to our sore, achy muscles and we look forward to each time we get in. - Susan W.
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Master Spas's reply to:

Master Spas review: Unbelievable, less than poor!

Hi Tony. Thank you for reaching out about this, we’re very sorry to hear that you’ve had difficulties trying to get your local servicer scheduled. I passed this along and was able to get a confirmation from our Customer Care department that your servicer is scheduled to come out and look at your spa tomorrow.
1.0
Details

Purchased a Twilight 67.25 spa on 11/1/19 friday. Was to be delivered on Monday to Wednesday.

Showed up at 3PM Thursday. We got it wired, filled and turned on to only find out that the #1 pump was non operational. Contacted MS customer service, directed to a spa technician in the Boise area only to wait another two weeks for any help. It is now 11/18/19 with nothing scheduled and the spa is full of cold water with a low of 30F and I am told it will be fine.

Don't waste your time on the manufacturer, I have nothing good to say for a very expensive spa that's not doing anything but getting cold!

Trying to be as kind as I can in this poor review. I would like some help.

Review
#1711185 Review #1711185 is a subjective opinion of poster.
Pros
  • Reputation for quality
  • Quality
Cons
  • Company is handling a damaged product
  • Reliability
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Master Spa Defective
Master Spas's reply to:

Master Spas review: Great disposable spa until warranty is done

Hi Randy. We’re sorry to hear that you’re experiencing these delays, however it’s up to the dealer to make sure they have the correct parts in stock. The typical turnaround time to receive parts is one week, so if it’s taking longer than that it’s most likely due to delay’s on your dealer’s end. We appreciate the feedback.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
2.1
Details

Master Spas Twilight 7.2 ....Great tub and well insulated for canadian far north winters, however if you need parts you can look at a 4 week wait and if you're fortunate enough that the time of year is right it won't freeze into a block of ice. I can imagine that thats the best thing a company can do for repeat sales.

It was a significant purchase at the time and since the model hasn't changed much I would have expected more onhand parts...especially the yearly maintenance items... uv and ozone that the manual says to change.

Company would not order until the parts were paid in full and waited a week to order. Stuck dealing with Krevco Lifestyles because of that.

Randy Dawson

Manitoba, Canada

Review
#1707340 Review #1707340 is a subjective opinion of poster.
Pros
  • Great therapy
  • Quality
Cons
  • Support
  • Delivery and customer service
  • Reliability and delivery
Reason of review
Order processing issue
Loss
$450
Preferred solution
Let the company propose a solution
Tags
  • Master Spas Twilight 7 2

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
1.0
Details
Hi Patrick. We appreciate you reaching out to us, however we only manufacture the hot tubs sold to you by your dealer. If you have an issue with anything regarding the sales or installation that needs to be handled with the company who sold you the hot tub. We are a...
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Review
#1702569 Review #1702569 is a subjective opinion of poster.
1.0
Details
Master Spas review - Unbelievable Frustration and Non-communication
Master Spas review - Unbelievable Frustration and Non-communication
Master Spas review - Unbelievable Frustration and Non-communication
Master Spas review - Unbelievable Frustration and Non-communication
Hi Kodi. Thanks for reaching out, we're sorry to hear that you've been unhappy with your experiences so far. I talked to our Customer Service Supervisor about this situation and he did inform me that he has talked to Aqua Spas and that they have been working to...
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Review
#1692645 Review #1692645 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas review: Very disappointed

Hi Jason. We’re sorry to hear that you’ve been disappointed with your experience so far. I checked the status of your spa, and it’s finishing production this week and will be shipped out to your dealer early next week for delivery. Thank you for the honest feedback – we appreciate it.
Master Spas review - Very disappointed

We bought a spa at a hot tub blowout show. Afterwards went to the vendors show and changed our mind to get a custom ordered spa.

Told it would take 6-8 weeks. About a week later received phone call from delivery people that they would be there that afternoon. We were unprepared at that point for the spa and asked for a week to have the pad poured. Spa is delivered and it won't even turn on.

Call sland service personnel comes out. He has never seen such a mess. Panel doesn't even belong to master spa. After a week of contacting vendor and factory they assure us one has been ordered and is being made as we speak.

That was a month ago. Cant get a straight answer now.

Review
#1687207 Review #1687207 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$14
Preferred solution
Full refund
Tags
  • Masterspas Cheat
Master Spas's reply to:

1.0
Details
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
Hi Carlos. We’re sorry to hear that you’ve been unhappy with your experience so far. While we understand your frustration, we also know that two of your complaints (rusting components & the deteriorating sticker) are typically only seen when there is some sort of...
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Review
#1686344 Review #1686344 is a subjective opinion of poster.
Tags
  • defective products
  • Master Spas Sucks
  • Master Spas Fraud
  • Masterspas Quality
Master Spas's reply to:

Master Spas review: Not as advertised

Hi Francine. We’re very sorry to hear that you’ve been disappointed by your experiences so far. A member of our customer care team here at Master Spas headquarters will be in touch with you soon to answer any questions you may have about your new hot tub. Thank you for the honest feedback.
1.0
Details

I bought the tub at EY Centre in Ottawa. The salesman lied from start to finish. After the sale, customer service was very disappointing

Review
#1677857 Review #1677857 is a subjective opinion of poster.
Cons
  • Post sale customer service
  • Lack of service
Reason of review
Not as described/ advertised
Preferred solution
Would be an honest answer and how to really use the hot tub
Master Spas's reply to:

Master Spas review: Extremely lousy customer service

Hi Joe. We talked to your dealer and they confirmed that you purchased an “as-is” floor model from them and later noticed a 1” scratch in the acrylic. They also confirmed that upon receiving your complaint they reached out to you and gave you the contact information for a spa service provider in your area who would be able to do the repair for you. If you’re having issues getting the repair done, that would need to be discussed with the service company and your dealer. Thank you for the honest feedback – we appreciate it.
1.0
Details

Extremely lousy customer service!!!Upon delivery we found a scratch on the top of the hot tub and we were told due to the fact that it was a floor model that we are stuck with it and we can fix it ourselves would not recommend this company to anybody who is thinking about getting a hot tub a bunch of crooks

Review
#1674486 Review #1674486 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
4.2
Details
Hi Sheri! We’re happy to hear that this has been resolved. Thank you for the feedback.
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Resolved
Review
#1617828 Review #1617828 is a subjective opinion of poster.

Contact Master Spas Customer Service

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Mailing Address:
6927 Lincoln Parkway
Fort Wayne, IN 46804
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Master Spas Most Helpful Reviews

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1.0
Details
Hi Mark. Thanks for making us aware of this. We’ve reached out to your dealer and they should be contacting you soon about getting your spa in place. Please feel free to reach out to us if you are in need of any other assistance. We can be reached by phone at (800)...
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Review
#1600566 Review #1600566 is a subjective opinion of poster.