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What Their Customers Are Saying ?

Master Spas - So far excellent service

Master Spas
I purchased a unit over a year ago and had to delay bringing it home. No worries, they held on to it for me and then actually found a buyer which allowed me to purchase another model - the HL-7 - which I was more interested in. In preparing my walk-out for the spa, they provided pictures and advice on where to bring the power to and also recommended additional supply purchases for the spa so that I did not have to keep coming back every few... Read more

Master Spas - Our backyard vacation spot

Master Spas
1 of 1
We purchased a Therapool D and took delivery two weeks ago. We are extremely happy with our spa. Great way to relax and spend time with family and friends. The exercise equipment came in the mail a couple of days ago but are having a blast just hanging out. Like Read more

Master Spas - Relaxing and enjoyable

Master Spas
We use the tub very frequently. The control panel is easy to use, the diverter controls move smoothly even with the pumps running, led lighting is just the right amount (we actually like the slow transition through the colors). The corner seat with neck jets "splash"/"spray" .. water in my ear and on my face. Still experimenting with this feature but mostly just turn those off. The foot massage jets are awesome (very powerful). The lounge seat... Read more
Master Spas's reply to:

Hello! Someone from our customer care team will be in contact with you soon to see how we can help. Thanks for the feedback!
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#1385639
Master Spas's reply to:

Hi Dennis! We’re so sorry that this has been an issue for you – however since we’re the manufacturer of the spa, and the missing/incorrect parts were ordered from both Swim Spa International & your spa servicer, there’s not much we can do on our end about those parts....
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#1385162
Master Spas's reply to:

Hi Lance. I apologize that you have not had the best experience with your dealer. We are only the manufacturer of the spa, so unfortunately we often don’t hear about situations between the retailer and the customer until we get a review like yours. I want to let you...
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#1384359
Master Spas's reply to:

Hi Trevor, thank you for making us aware of this situation. At this point, I believe you’ve been contacted by Noah in our corporate customer service department and that he, along with the people at Hut Tub Universe, have been helping you get these issues resolved....
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#1370020
Master Spas's reply to:

Thanks for the review. We’re sorry if the warranty was misunderstood. I’d be glad to explain it and will even forward you a copy of the warranty again to hopefully clear up any confusion. As you’ll see in the appropriate section, the ozonator is covered for 1 year...
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#1366919
Master Spas's reply to:

Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Hi James. Thank you so much for reaching out about this – please know that I’ve forwarded your contact information and your review to our corporate customer service department. They should be in contact with you soon to discuss how we can help. Thank you for your...
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Saint Louis Park,Minnesota
#1364432
Master Spas's reply to:

Hi Gabriel. Thank you for reaching out – it is our understanding that our team has been working with you and has been able to resolve this issue for you. We appreciate your honest feedback, and we trust that you are now enjoying your Master Spa.
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#1364133
Hi Shona and Albert. We’re so sorry to hear that you feel this way. After looking through our database, we weren’t able to find the spa’s registration based on the contact info provided with your review. Based on your phone number’s area code, we’re assuming it’s...
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#1360631
Master Spas's reply to:

Hi Chris! We’re so sorry to hear that you’re having this issue. Your feedback has been forwarded to our corporate customer care team, and they have been working with your dealer to discuss how we can resolve this for you. We understand your frustration, and would...
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Waukesha,Wisconsin
#1359129

Contact Master Spas

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
Phone:
(800) 860-7727
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Master Spas's reply to:

Master Spas - Great hot tub!
Hi Dave. First off, let me just say that we’re so glad that you enjoy your Master Spa, and we’re pleased to hear that your dealings with our customer service team have been positive. Regarding the shipping costs, our warranty is clear that we don’t cover those costs. ...
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#1356997