Welcome to Master Spas Opinions
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testimonials
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
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Master Spas - Extremely lousy customer service
Extremely lousy customer service!!!Upon delivery we found a scratch on the top of the hot tub and we were told due to the fact that it was a floor model that we are stuck with it and we can fix it ourselves would not recommend this company to anybody who is thinking about getting a hot tub a bunch of crooks
Review
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Resolved
Hi Sheri! We’re happy to hear that this has been resolved. Thank you for the feedback.
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Review
Hi Mark. Thanks for making us aware of this. We’ve reached out to your dealer and they should be contacting you soon about getting your spa in place. Please feel free to reach out to us if you are in need of any other assistance. We can be reached by phone at (800)...
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Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Master Spas in Waxahachie, Texas - Worth Every Penny!
I was skeptical about a spa at first. I wasn’t sure it was worth the money, however my husband convinced me to purchase one. This is the best purchase I have ever made! - Rachel L.
Review
Hi Inka. I believe that most of the points brought up in this review were already addressed by our team last year, but I’d be more than happy to go over them again for you. Regarding the placement of the ozone return, Justin has sent you images previously showing other...
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Review
Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Master Spas in Cleveland, South Carolina - What a Pleasant Surprise!!!
My wife was very skeptical about making this kind of investment. No more – she uses it virtually every day! I have been surprised with ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
Review
Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as...
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Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
I was initially apprehensive purchasing a hot tub from a non-local dealer. Bullfrogs are made locally and I have a local dealer for Jacuzzi and Sundance tubs, but after extensive research I was convinced that Master Spas were the best quality for the price. My local...
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Review
Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Master Spas in Swannanoa, North Carolina - So glad we bought it!
We love our Twilight 7.2. In the first month of having it, we only missed two days soaking in it – but have used it twice a day many days! The variety of jets and seating positions nicely meets our needs. Although there are usually only two of us in it, we’ve had as many as five when family was visiting. For a first hot tub, we chose wisely! - Diane Ginther
Review
Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just...
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