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What Their Customers Are Saying ?

Master Spas - Our backyard vacation spot

Master Spas
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We purchased a Therapool D and took delivery two weeks ago. We are extremely happy with our spa. Great way to relax and spend time with family and friends. The exercise equipment came in the mail a couple of days ago but are having a blast just hanging out. Like Read more

Master Spas - Relaxing and enjoyable

Master Spas
We use the tub very frequently. The control panel is easy to use, the diverter controls move smoothly even with the pumps running, led lighting is just the right amount (we actually like the slow transition through the colors). The corner seat with neck jets "splash"/"spray" .. water in my ear and on my face. Still experimenting with this feature but mostly just turn those off. The foot massage jets are awesome (very powerful). The lounge seat... Read more

Master Spas - Great spa – great purchase!

Master Spas
For years I had wanted a hot tub and never bought one for various reasons. About a month ago we received a flyer about a tub show in our area and went to look around. The sales staff were very helpful and pointed out the differences in helped us determine our needs/wants. We purchased TS 8.2 and have been very pleased so far. Easy to operate, cleaning the filters is a breeze. We are still learning the 'little" things but overall a great product... Read more
Master Spas's reply to:

Hi Terry! We’ll have one of our customer care representatives reach out to you today.
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#1310982
Hi Debbie. First off, let me say that we’re so sorry that you didn’t enjoy your interactions with your salesman. Since we are just the manufacturer of the spa we don’t often get to hear about our customer’s experiences with our dealers, so we appreciate the feedback...
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Master Spas's reply to:

We’re sorry to hear that your call was disconnected, we will have a representative from our customer care team reach out to you soon. Thanks for letting us know!
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#1291606
Hi Dolly! We don’t make the filters, nor do we sell them retail outside of direct sales. Any pool or spa that has filters will eventually need to be changed. The inner Eco-Pur filter we do recommend replacing every 6 months, but the outer filter can last up to a year...
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#1290732
Master Spas's reply to:

Hi Beth! We’re so sorry to hear that your experiences so far haven’t been the most positive. I believe at this point one of our reps has contacted you about this situation. Should you need anything in the future, please don’t hesitate to contact us. Thank you for the...
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Master Spas's reply to:

Master Spas - Contact for Problems
Hi Larry! We’ll have someone from our customer care team reach out to you as soon as possible. Thanks for reaching out about this.
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#1284544
Master Spas's reply to:

Thanks for letting us know, Jonathan! One of our customer care reps will be reaching out to you shortly to help.
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#1282733
Master Spas's reply to:

Master Spas - Problem with heater
Thanks for the feedback. We will have someone from our customer care team reach out to you soon to see what we can do to help.
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#1280872
Master Spas's reply to:

Hi Bill. We’re sorry to hear about these issues, we will be having someone from our corporate customer care team reach out to you soon. Thank you.
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Contact Master Spas

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
Phone:
(800) 860-7727
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Master Spas's reply to:

Hi Michael. We’re very sorry to hear that you’ve been having technical issues with your spa and that you are upset with your dealer’s travel fees. The warranty does clearly state that the dealer is allowed to charge for travel expenses, as only parts and labor are...
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Saint Louis, Missouri
#1250048