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What Their Customers Are Saying ?

All testimonials are provided and verified by Master Spas. Verified testimonials on Opinion Corp is a paid feature of the platform.

Master Spas - Light controller problem

Master Spas
I’ve had our LSX 800 for eight years. Had a problem with the heater they fixed it under warranty. Had a light controller problem they fixed under warranty. Hot tub is *** Nothing else like this on the market. Ted and the people are great!!!!
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Master Spas - Love My Hot Tub!

Master Spas
My wife and I truly love our new hot tub! With color changing lights and all the jets – we are totally relaxed when we get through using it! Thank you! - Jeff Ahlers
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Master Spas - Our First Hot Tub & We Could Not Be More Pleased!

Master Spas
We absolutely love our hot tub and use it almost daily after a golf outing or hard workout. It is so soothing to our sore, achy muscles and we look forward to each time we get in. - Susan W.
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Master Spas - Extremely lousy customer service

1.0
Details
Extremely lousy customer service!!!Upon delivery we found a scratch on the top of the hot tub and we were told due to the fact that it was a floor model that we are stuck with it and we can fix it ourselves would not recommend this company to anybody who is thinking about getting a hot tub a bunch of crooks
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Review
#1674486 Review #1674486 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Resolved
4.2
Details
Hi Sheri! We’re happy to hear that this has been resolved. Thank you for the feedback.
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Review
#1617828 Review #1617828 is a subjective opinion of poster.
1.0
Details
Hi Mark. Thanks for making us aware of this. We’ve reached out to your dealer and they should be contacting you soon about getting your spa in place. Please feel free to reach out to us if you are in need of any other assistance. We can be reached by phone at (800)...
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Review
#1600566 Review #1600566 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas in Waxahachie, Texas - Worth Every Penny!

4.9
Details
I was skeptical about a spa at first. I wasn’t sure it was worth the money, however my husband convinced me to purchase one. This is the best purchase I have ever made! - Rachel L.
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Review
#1607245 Review #1607245 is a subjective opinion of poster.
1.0
Details
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Hi Inka. I believe that most of the points brought up in this review were already addressed by our team last year, but I’d be more than happy to go over them again for you. Regarding the placement of the ozone return, Justin has sent you images previously showing other...
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Review
#1580786 Review #1580786 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas in Cleveland, South Carolina - What a Pleasant Surprise!!!

5.0
Details
My wife was very skeptical about making this kind of investment. No more – she uses it virtually every day! I have been surprised with ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Review
#1575382 Review #1575382 is a subjective opinion of poster.
1.0
Details
Master Spas - Brand new master spa cover leaking rain water
Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as...
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#1571680 Review #1571680 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.7
Details
I was initially apprehensive purchasing a hot tub from a non-local dealer. Bullfrogs are made locally and I have a local dealer for Jacuzzi and Sundance tubs, but after extensive research I was convinced that Master Spas were the best quality for the price. My local...
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Review
#1559105 Review #1559105 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas in Swannanoa, North Carolina - So glad we bought it!

5.0
Details
We love our Twilight 7.2. In the first month of having it, we only missed two days soaking in it – but have used it twice a day many days! The variety of jets and seating positions nicely meets our needs. Although there are usually only two of us in it, we’ve had as many as five when family was visiting. For a first hot tub, we chose wisely! - Diane Ginther
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Review
#1570889 Review #1570889 is a subjective opinion of poster.

Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
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Master Spas Most Helpful Reviews

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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just...
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Review
#1550765 Review #1550765 is a subjective opinion of poster.