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What Their Customers Are Saying ?

Master Spas - The best you can buy!

Master Spas
I had a Cal Spa years ago and it was nothing but trouble. So, I got the Master Spas and it lasted me a good 10 years and then things started to get long in the tooth. The TV stopped working but that's normal and that happens on almost every tub. So, I decided it was time to upgrade rather than to invest in a lot of parts. We recently got a Twilight 6.2 from Master Spas and our new tub is better because it only holds 250 gallons. So, it's easier... Read more

Master Spas - The perfect stress reliever

Master Spas
My wife's an RN, and she has a lot of stress in her back. We looked for one with the most powerful jets we could find, did a lot of homework online and looked at a lot of spas, including Marquis, Sundance, and Costco. I'm a big Costco nut but after doing my homework and looking at what they got compared to Master Spas, we felt Master Spas was by far the strongest we found, so we decided to go that route. ThermoSpas also came out to the house.... Read more

Master Spas - My second Master Spa

Master Spas
I had a Master Spas hot tub before and it was over 15 years old, so I replaced it with the same brand. I've had very good interactions with their team. They were very personable and they followed through with what they said they were gonna do. They were handy for me. The tub has very good quality and we are quite pleased with it. I use it every day. It's therapeutic. – Gary B Read more
Testimonial
I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s...
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#1407897
Master Spas's reply to:

Hello! Someone from our customer care team will be in contact with you soon to see how we can help. Thanks for the feedback!
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#1385639
Master Spas's reply to:

Hi Dennis! We’re so sorry that this has been an issue for you – however since we’re the manufacturer of the spa, and the missing/incorrect parts were ordered from both Swim Spa International & your spa servicer, there’s not much we can do on our end about those parts....
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#1385162
Master Spas's reply to:

Hi Lance. I apologize that you have not had the best experience with your dealer. We are only the manufacturer of the spa, so unfortunately we often don’t hear about situations between the retailer and the customer until we get a review like yours. I want to let you...
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#1384359
Master Spas's reply to:

Hi Trevor, thank you for making us aware of this situation. At this point, I believe you’ve been contacted by Noah in our corporate customer service department and that he, along with the people at Hut Tub Universe, have been helping you get these issues resolved....
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#1370020
Master Spas's reply to:

Thanks for the review. We’re sorry if the warranty was misunderstood. I’d be glad to explain it and will even forward you a copy of the warranty again to hopefully clear up any confusion. As you’ll see in the appropriate section, the ozonator is covered for 1 year...
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#1366919
Testimonial
I purchased a unit over a year ago and had to delay bringing it home. No worries, they held on to it for me and then actually found a buyer which allowed me to purchase another model - the HL-7 - which I was more interested in. In preparing my walk-out for the spa,...
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#1366524
Master Spas's reply to:

Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Hi James. Thank you so much for reaching out about this – please know that I’ve forwarded your contact information and your review to our corporate customer service department. They should be in contact with you soon to discuss how we can help. Thank you for your...
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Saint Louis Park, Minnesota
#1364432
Master Spas's reply to:

Hi Gabriel. Thank you for reaching out – it is our understanding that our team has been working with you and has been able to resolve this issue for you. We appreciate your honest feedback, and we trust that you are now enjoying your Master Spa.
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#1364133

Contact Master Spas

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
Phone:
(800) 860-7727
More
Hi Shona and Albert. We’re so sorry to hear that you feel this way. After looking through our database, we weren’t able to find the spa’s registration based on the contact info provided with your review. Based on your phone number’s area code, we’re assuming it’s...
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