Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
Hi Jeff. Thank you so much for providing your feedback. While we’re incredibly sorry to hear that your spa, as well as the service you received, didn’t initially meet the standards that we promise - we are happy and relieved to know that Mr. Erickson was able to help...Read more
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...Read more
Hi Gary! If you go to our website, www.masterspas.com, click the “Resources” tab in the upper right corner, and then scroll all the way to the bottom you should see a button that says “Spa Registration”. Hope this helps!Read more
I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s...Read more
Hello! Someone from our customer care team will be in contact with you soon to see how we can help. Thanks for the feedback!Read more
Hi Dennis! We’re so sorry that this has been an issue for you – however since we’re the manufacturer of the spa, and the missing/incorrect parts were ordered from both Swim Spa International & your spa servicer, there’s not much we can do on our end about those parts....Read more
Hi Lance. I apologize that you have not had the best experience with your dealer. We are only the manufacturer of the spa, so unfortunately we often don’t hear about situations between the retailer and the customer until we get a review like yours. I want to let you...Read more
Hi Trevor, thank you for making us aware of this situation. At this point, I believe you’ve been contacted by Noah in our corporate customer service department and that he, along with the people at Hut Tub Universe, have been helping you get these issues resolved....Read more
Thanks for the review. We’re sorry if the warranty was misunderstood. I’d be glad to explain it and will even forward you a copy of the warranty again to hopefully clear up any confusion. As you’ll see in the appropriate section, the ozonator is covered for 1 year...Read more
I purchased a unit over a year ago and had to delay bringing it home. No worries, they held on to it for me and then actually found a buyer which allowed me to purchase another model - the HL-7 - which I was more interested in. In preparing my walk-out for the spa,...Read more
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