What Their Customers Are Saying

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All testimonials are provided and verified by Master Spas. Verified testimonials on Opinion Corp is a paid feature of the platform.

Great tub!

Master Spas
Really like the strength of the jets and the ease of control with the WiFi module. The insulation is unbelievable too. Sound system is way better than expected. I recommend it! If you’re going to get one, go all out and get both lighting packages and get the QuietFlo pump and the WiFi module. We didn’t get the Dream Lighting but now we wish we had. I found that in the hot tub world you really do get what you pay for. Don’t make an expensive mistake and have an inferior product! Buy a Master Spa and have the best from day 1. - Craig H.
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Best Hot Tub Experience!!

Master Spas
We are definitely in love with our hot tub. Nestled in our yard and tropical landscape, it’s the perfect family and self-care time. I may never leave my yard now. Kelsea and the team were amazing from beginning to…well, to current day! Very responsive and knowledgeable about hot tub care, placement, delivery day and everything in between. Kelsea even FaceTimed with me to help with the area for placement and the type of platform to house our new spa. Huge thank you! - April D.
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We love our hot tub!

Master Spas
We have been staying home due to the pandemic, and our hot tub has made it like being on vacation! We love being able to enjoy the evenings under the stars. Our model is just the right size for us and everyone at Master Spas has been so helpful as we learn how to care for our spa. I can tell that it has helped ease the soreness in my neck, shoulders and back. So relaxing! I would recommend this spa to everyone! - Mary E.
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Master Spas's reply to:

MASTER SPA IS NOT ACCOUNTIBLE OR TRANSPARENT WITH THEIR CUSTOMERS

Thank you for taking the time to contact us and leave us feedback. We do apologize for the issues you have encountered. Our records indicate that the spa was purchased through an independent dealer similar to ours. We have forwarded your concerns and feedback to the...
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ID
#4162920 Review #4162920 is a subjective opinion of poster.
Master Spas's reply to:

P:oor Customer Service

Thank you for taking the time to leave us feedback. We do apologize for the inconvenience you encountered. Our phone system was down yesterday, and we are working on getting it back and running today; please contact us again by email at support@masterspas.com, and we will gladly assist.
ID
#4149696 Review #4149696 is a subjective opinion of poster.
Preferred solution
Service technicians who can be contacted and work with my issues!

I find it remarkable that for a nation-wide company that there is no way a consumer can reach anyone to discuss problems with their unit. Today for instance, I have tried the corporate office number and a customer service number 6 times -- not only has no one answered, but at the customer service number, the call is terminated while allegedly being "transferred!" Unfortunately, I must rate the customer service as lacking!!

User's recommendation: Think teice berfore buying and make sure that you have a good, working contact number for service!!

Resolved
Master Spas's reply to:

Resolved: New swim spa’s heater broken & not fixed for 2 months

We apologize for the inconvenience that you have encountered. Please email us at support@masterspas.com with your spa serial number to further look into your case.
ID
#4140525 Review #4140525 is a subjective opinion of poster.
Preferred solution
I would like our swim spa repaired asap before the water freezes. It’s been out of commission for 2 months.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Update by user Nov 17, 2022

Issue was fixed today! Thank you.

Original review posted by user Nov 12, 2022

We took delivery of a Challenger 18D swim spa in mid-late Feb 2022. In mid-late Sept 2022 the heater broke (2 months ago).

Its still not fixed despite several attempts by Master Spas tech support.

Water temp now in the 70s & air temps are freezing. We live in Indiana.

User's recommendation: Spotty, worrying warranty service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Master Spas's reply to:

Ozone question

Hello David Thank you for reaching out to us. You should be receiving an email shortly to assist you better.
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ID
#3824607 Review #3824607 is a subjective opinion of poster.
Location
Westerville, Ohio
Master Spas's reply to:

Post Sales Support

Thank you for your feedback. Unfortunately, Master Spas does not manage the "Master Spas Owners Facebook Group." Michael Lahay is an independent dealer who volunteers to assist the members. We have a Master Spas Employee on the page who would be glad to help you; you...
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ID
#3705609 Review #3705609 is a subjective opinion of poster.
Location
Valparaiso, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Master Spas's reply to:

Terrible service

Good afternoon, Jane. We apologize for the inconvenience this may have caused. I gathered all your information and we'll follow up with the local retail and service team to review and help ensure you get some proper follow-up and scheduling for service. If you have...
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ID
#3657088 Review #3657088 is a subjective opinion of poster.
Location
Zionsville, Indiana
Master Spas's reply to:

Still waiting for our new spa to actually work

Good afternoon, William
We appreciate your feedback and regret the frustrations as getting to know the product and the wiring options. The 120V models offer individuals the capabilities of having a spa in situations where they can’t bring out 240V. 120V, 15A models, no matter the brand, do have reduced heating and performance to stay within 120V outlet capabilities verse that of a spa on 240V, 50A electrical. Although we cannot speak for what may or may not have been discussed at the time of sale or up to delivery with the independent retailer and yourself regarding the features and performance your spa, we do want you to have a good experience with our products and regret to see the frustrations. We will look to reach out to your retailer as well to review your message so that they can also look at how the experience could have been improved. We do offer details in our manuals about factory configured electrical as well as conversion to 240V, 50A service for any factory configured 120V units. It sounds like the spa has been converted and wired to 240V electrical for the increased heating performance that you were looking for and the spa is operating for you. If you have any other questions on operation or support needs, our customer support team is happy to assist and can be reached at customerservice@masterspas.com or (800) 860-7727.
ID
#3585329 Review #3585329 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer