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My Wife and I went to a local hot tub show and purchased a Twilight 8.2 Within a Week or Two we had a leak under the tub. When we called to let them know there was a leak we were very surprised to find out we had to pay $80.00 and wait several days for them to come out after paying a substantial amount of money for the tub.

(Had to drain 400 gallons and refill 400)A short time later we had a foot massage jet pop out another 80.00 service call and drain 400 and refill 400. The next day the jet pops out again (installer didnt not install it correctly) had to drain another 400 and refill 400. Months later had a Motor fail again another 80.00 had to wait another week for someone to show up and had to drain and refill tub again. A week or two later the water fall on/off *** doesnt work.

I had no intentions on spending the kind of money these tubs cost but after hearing the sales pitch of how great of a tub these are and the magnetic therapy that would help with my wifes medical issues I splurged and bought it. We do like the tub if it didnt have so many problems but after experiencing the ownership of it I dont think I would purchase again.

Though all parts were under warranty I was still unhappy with the service. $80.00 service call each time, draining and refill total of 800 gallons each visit and weeks of time waiting for service appointment.

Had a Hot Springs for 19 years, moved and decided to get a new tub. The sales person convinced me to buy a Master Spa.

The Worst decision.

Southeast spa delivered in the cover of darkness, next morning was able to see the tub. Scratches on the tub.

Called Southeast spa numerous times to report the scratches and tub fails to maintain 104 degrees, they tell me they'll take care of it, never heard from them.

Called master spa, they called southeast spa, told by Master Spa it will be taken care of. NOT!!!!

IF YOU HAVE THE OPTION BUY FROM SOMEONE ELSE, MASTER SPA DOES NOT STAND BEHIND THEIR PRODUCT.

replaced the sensor on right side of heater. nothing changed.

tub is cold, no pumps work, heater not on.

How many sensors are there for temperature ?

Are both sensors on the heater the same ?

Is there a reset button on the circuit board ?

my control board is a Balboa ms5000.

What must I do to get her going again ?

We bought a Master Spa about 3-1/2 years ago and it developed a leak while it was still under warranty, the dealership we bought it from said there wasnt a leak, that what was happening was condensation ( seriously), after fighting to have it repaired they found the leak, (shock), so now that its no longer under warranty it has developed a more serious leak, I will never recommend these spas to anybody! Very disappointed in the workmanship. The dealership that sold me the spa is no longer in service!!

Last night my boyfriend was in our hot tub when the hot tub suddenly shut off. He checked the breaker- nothing.

Called customer service first thing this morning (it’s December and it’s freezing here in northern CT) and they said it sounded like the heater went!

The best they could tell him to do was to try to get the water to circulate and to wait 10 days for the next available appointment. That was a major investment and the best that they can do is tell us to wait and hope that the pipes don’t freeze for the next ten days?!

Purchased a Twilight 67.25 spa on 11/1/19 friday. Was to be delivered on Monday to Wednesday.

Showed up at 3PM Thursday. We got it wired, filled and turned on to only find out that the #1 pump was non operational. Contacted MS customer service, directed to a spa technician in the Boise area only to wait another two weeks for any help. It is now 11/18/19 with nothing scheduled and the spa is full of cold water with a low of 30F and I am told it will be fine.

Don't waste your time on the manufacturer, I have nothing good to say for a very expensive spa that's not doing anything but getting cold!

Trying to be as kind as I can in this poor review. I would like some help.

Master Spas Twilight 7.2 ....Great tub and well insulated for canadian far north winters, however if you need parts you can look at a 4 week wait and if you're fortunate enough that the time of year is right it won't freeze into a block of ice. I can imagine that thats the best thing a company can do for repeat sales.

It was a significant purchase at the time and since the model hasn't changed much I would have expected more onhand parts...especially the yearly maintenance items... uv and ozone that the manual says to change.

Company would not order until the parts were paid in full and waited a week to order. Stuck dealing with Krevco Lifestyles because of that.

Randy Dawson

Manitoba, Canada

Hello-I just had a Twilight Series 7.25 delivered. Not wired up and filled yet.

This is a review of the Masterspa Minneapolis sales tactics. Specifically Brett-Sales Mgr.

Installers had to be delayed because of a diesel truck that was errantly filled with regular gas causing them $1000. They made me know this.

When installers showed up I helped them remove the old tub. Then before they were going to put in the new tub I needed to pay $300. And I should speak with Brett-salesman.

I got ahold of Brett on his cell phone and he immediately yelled at my wife and I over the phone accusing us of being “Liars”. And I need to pay $300. I said “Brett-what are you upset about”. He yelled back saying “this was supposed to be an easy install”. I said Brett-it’s exactly as we said. “He said no-you lied to me, why would you do that!” This was getting strange as I asked again “Brett-what are you upset about”. He yelled “you never told me the condition of the tub being removed”. My wife and I both said at same time “you never asked” only what brand “Vitaspa”. How old “15years”.

He then said I should be a “Gentleman” and pay $300. Told him forget it. This is terrible customer service!

The install team did say they laid into him for now getting the $300 haul fee at time of sale.

We feel like he was trying to make his problem with the install team our problem!

I now hope this tub works! Which we are now worried about that with the way he was acting toward us.

We couldn’t believe the high pressure tactics to get another $300!

Terrible customer experience so far! I have wrote Masterspa Customer Service and created a case about this.

I will update this review when we get the tub up and running.

My name is Kodi ****** and in April of 2019 I received a Michael Phelps Master Spas from Aqua Spas. Having been excited to finally receive my swim spa, I was disappointed to discover several issues from the beginning.

I am only posting this out of complete and utter frustration and want to warn everyone about the way I have been made to feel like a nuisance/inconvenience rather than a customer with issues needing resolved.

It should have been red flag that something that required at least a team of two men to deliver ended up with only one. Once our pool/spa had completely filled, I was surprised to discover that one of the jets was detached and floating around on the spa side. It was later explained to me the jets were removable, something that should have been explained during installation. I would like to say that my experience with Aqua Spas and Master Spas has improved since then, but it has only deteriorated further.

After numerous calls regarding missing speakers, to needing the Bluetooth receiver as well as a control panel replaced (many times with the technicians arriving without the proper replacement parts for my particular spa!), it was finally in working order, only for the exterior to start completely falling apart.

Within the first three months, the soft tread padding that was installed on the pool side has started to curl up, and all the panels on the exterior have begun to warp and bow. Because the exterior panels are still warping after being replaced, moisture has managed to get into the interior cabinet, and I believe that that is why the control panel on the hot tub side is currently not working!

I have been informed that Master Spas has repeatedly sent the wrong parts needed to repair my swim spa, which has equated to several weeks--adding up to MONTHS--worth of delays. If that wasn’t enough, the communication breakdown on the part of Aqua Spas has been worse than anything I have ever experienced, and I have Comcast. I was informed after my initial three months was up that I would need to pay for service calls; having had previous experience with the communication issue, I was reluctant to pay, however I did so in order to get the issue resolved quickly.

To the credit of the customer service department, I have not paid for a service call since, being that there has been mistake after mistake on their behalf.

I have been dealing with these issues literally since it’s delivery in April of this year. Today, October 28, 2019, there are at least three panels already bowing out and the control panel for the hot tub has malfunctioned so I can’t even set the filtration cycle to clean it.

To have an item this costly, have this many issues and looking this awful, in our yard, is simply unacceptable. I have had numerous friends and associates inquire about and express interest in a spa pool like ours, however after the experiences to date and the huge number of problems we have had, I could not imagine recommending to anyone that they buy a Master Spa product, Michael Phelps Swim Spa, or anything else, from Aqua Spas.

At this point I feel VERY strongly that the only thing of interest to Aqua Spas was making the sale, and nothing else. Nothing this company has done since has led me to believe that keeping a happy, satisfied customer, who will speak well of your company, continue doing business with you, and recommend your products and services to friends and associates, is anywhere among their priorities.

I’d like to be persuaded that I am wrong.

At this point, however, mere words will do nothing to accomplish this, only actions.

I sent all of the above in an email to the customer service department of Aqua Spas and Master Spas over two weeks ago and received nothing in response, which only further solidifies my low opinion of both. At this point I am so completely fed up that I just want the swim spa removed from my yard and my money refunded.

TLDR: If you want anxiety, a whole lot of headaches and zero communication from anyone in the organization, by all means, give these people your money.