Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
Hello! Someone from our customer care team will be in contact with you soon to see how we can help. Thanks for the feedback!Read more
Hi Dennis! We’re so sorry that this has been an issue for you – however since we’re the manufacturer of the spa, and the missing/incorrect parts were ordered from both Swim Spa International & your spa servicer, there’s not much we can do on our end about those parts....Read more
Hi Lance. I apologize that you have not had the best experience with your dealer. We are only the manufacturer of the spa, so unfortunately we often don’t hear about situations between the retailer and the customer until we get a review like yours. I want to let you...Read more
Hi Trevor, thank you for making us aware of this situation. At this point, I believe you’ve been contacted by Noah in our corporate customer service department and that he, along with the people at Hut Tub Universe, have been helping you get these issues resolved....Read more
Thanks for the review. We’re sorry if the warranty was misunderstood. I’d be glad to explain it and will even forward you a copy of the warranty again to hopefully clear up any confusion. As you’ll see in the appropriate section, the ozonator is covered for 1 year...Read more
Hi James. Thank you so much for reaching out about this – please know that I’ve forwarded your contact information and your review to our corporate customer service department. They should be in contact with you soon to discuss how we can help. Thank you for your...Read more
Saint Louis Park,Minnesota
Hi Gabriel. Thank you for reaching out – it is our understanding that our team has been working with you and has been able to resolve this issue for you. We appreciate your honest feedback, and we trust that you are now enjoying your Master Spa.Read more
Hi Shona and Albert. We’re so sorry to hear that you feel this way. After looking through our database, we weren’t able to find the spa’s registration based on the contact info provided with your review. Based on your phone number’s area code, we’re assuming it’s...Read more
Hi Chris! We’re so sorry to hear that you’re having this issue. Your feedback has been forwarded to our corporate customer care team, and they have been working with your dealer to discuss how we can resolve this for you. We understand your frustration, and would...Read more
Hi Dave. First off, let me just say that we’re so glad that you enjoy your Master Spa, and we’re pleased to hear that your dealings with our customer service team have been positive. Regarding the shipping costs, our warranty is clear that we don’t cover those costs. ...Read more
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