Welcome to Master Spas Opinions
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Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
New Reviewer
MASTER SPA IS NOT ACCOUNTIBLE OR TRANSPARENT WITH THEIR CUSTOMERS
Thank you for taking the time to contact us and leave us feedback. We do apologize for the issues you have encountered. Our records indicate that the spa was purchased through an independent dealer similar to ours. We have forwarded your concerns and feedback to the...
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P:oor Customer Service
author's review
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Resolved
Resolved: New swim spa’s heater broken & not fixed for 2 months
author's review
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerOzone question
Hello David Thank you for reaching out to us. You should be receiving an email shortly to assist you better.
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Location
Westerville, Ohio
Post Sales Support
Thank you for your feedback. Unfortunately, Master Spas does not manage the "Master Spas Owners Facebook Group." Michael Lahay is an independent dealer who volunteers to assist the members. We have a Master Spas Employee on the page who would be glad to help you; you...
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ID
Location
Valparaiso, Indiana
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerTerrible service
Good afternoon, Jane. We apologize for the inconvenience this may have caused. I gathered all your information and we'll follow up with the local retail and service team to review and help ensure you get some proper follow-up and scheduling for service. If you have...
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Location
Zionsville, Indiana
Still waiting for our new spa to actually work
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