What Their Customers Are Saying

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All testimonials are provided and verified by Master Spas. Verified testimonials on Opinion Corp is a paid feature of the platform.

Great tub!

Master Spas
Really like the strength of the jets and the ease of control with the WiFi module. The insulation is unbelievable too. Sound system is way better than expected. I recommend it! If you’re going to get one, go all out and get both lighting packages and get the QuietFlo pump and the WiFi module. We didn’t get the Dream Lighting but now we wish we had. I found that in the hot tub world you really do get what you pay for. Don’t make an expensive mistake and have an inferior product! Buy a Master Spa and have the best from day 1. - Craig H.
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Best Hot Tub Experience!!

Master Spas
We are definitely in love with our hot tub. Nestled in our yard and tropical landscape, it’s the perfect family and self-care time. I may never leave my yard now. Kelsea and the team were amazing from beginning to…well, to current day! Very responsive and knowledgeable about hot tub care, placement, delivery day and everything in between. Kelsea even FaceTimed with me to help with the area for placement and the type of platform to house our new spa. Huge thank you! - April D.
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We love our hot tub!

Master Spas
We have been staying home due to the pandemic, and our hot tub has made it like being on vacation! We love being able to enjoy the evenings under the stars. Our model is just the right size for us and everyone at Master Spas has been so helpful as we learn how to care for our spa. I can tell that it has helped ease the soreness in my neck, shoulders and back. So relaxing! I would recommend this spa to everyone! - Mary E.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Master Spas's reply to:

Hi Jennifer. We're sorry to hear that you had a poor experience with South East Spas. Because they are a completely separate company from us there is nothing we can do to rectify these issues. You would need to reach out to the company you have the issue with in...
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ID
#2840323 Review #2840323 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Master Spas's reply to:

Awful

Hello Joshua! Thank you for this feedback. We're very sorry for the delay. Unfortunately, we are feeling the same frustrations. The COVID-19 pandemic has created new challenges for the entire manufacturing industry. Mandatory shutdowns, supply shortages, and increased safety precautions have slowed production time. As a result, customers such as yourself have experienced a longer waiting period than originally quoted. The good news is, as different states and communities bring the workforce back in stages, our suppliers have made our inventory of materials top priority so we can keep producing.
Even when delays are unavoidable and outside of our control, Master Spas' goal is to make this time the start of a good experience. We've put together this page on our website that gives updates on production delays: https://www.masterspas.com/production-update
I'd also like to apologize on behalf of your dealer for the lack of communication. Because we only manufacture the products and aren't the retail company that you purchased from, there's unfortunately not much that we can do in regards to any communication issues with the retail company. I can, however, forward them your review so that they know to reach out to you with an update.
Again, thank you for the feedback.
author's review
ID
#2837477 Review #2837477 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1.0

They will ignore you completely. Their words avail nothing.

Representative told us Jacuzzi would arrive in 10-12 weeks.

After 20 weeks and nothing. The worst Master Spa doesnt have an approximate delivery day.

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Verified Reviewer New Reviewer
Master Spas's reply to:

2.1
Hi Ken. Firstly, thank you for providing your feedback. We do appreciate it and we’re sorry to hear that your swim spa isn’t what you had hoped it would be. You are correct about the drain. Due to the physical size of the swim spa, using a submersible sump pump is the...
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ID
#2683841 Review #2683841 is a subjective opinion of poster.
Master Spas's reply to:

Contact for service is difficult

Hi Jean. We're sorry to hear that you're having trouble. What phone number were you calling? Service will need to be provided by your local retail store, not us here at the factory. You can call them at (920) 727-1700. We'll also reach out to them on your behalf to remind them to contact you. I believe a member of our Customer Service team is also reaching out to you via email for follow-up.
author's review
ID
#2670239 Review #2670239 is a subjective opinion of poster.
Preferred solution
I think I need a new pump for the propulsion system or parts. Can you quote me a price I think i can find someone to replace it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1.0

A call to the office gets an auto response, leave your number will get back to you. I have a landline, no caller ID if they do not leave a message.

I call back and get the auto response again. Left voice message, no response over a month for serviceooking l

User's recommendation: Looking for service.

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Master Spas's reply to:

I was Bullied, Belittled and Abused!!!!

Hi Wendy. We're very sorry to hear that you had a poor experience with your dealer. Unfortunately as they are an independent retail store and a separate company from Master Spas LLC there's not much we can do outside of forwarding your review to them. Any issues with your retail store going forward would need to be handled with their own customer service team. We're really only able to assist in product-related issues as we are the manufacturer of the product, not the store you purchased from. Thank you for your understanding and we hope to hear that you're enjoying your hot tub soon.
author's review
ID
#2623153 Review #2623153 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
4.2

Master Spas Company supports their employees to be abusive and bully their customers. Never in my life have I been treated so abusively in any store I have been in. Not only was I bullied and abused but my cousin and son were as well

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New Reviewer
Master Spas's reply to:

Hi Brent. Thank you for reaching out; we appreciate the feedback. We're sorry to hear about your disappointment in SNAPP. The app has been discontinued and we no longer advertise it or promote it. We're also very sorry to hear that you've faced issues when...
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ID
#2502919 Review #2502919 is a subjective opinion of poster.
Master Spas's reply to:

Should have bought a Jacuzzi hot tub again.

Hi Joe. Thanks for reaching out regarding your experience so far. We’re very sorry to hear that your spa had an issue with the pump. Looking at our records, it appears the replacement pump and the labor was covered by your warranty. The only thing not covered by warranty would be travel cost, which is stated under the “Warranty Registration and Warranty Claim Procedure” section. (Link to a copy of your warranty: https://www.masterspas.com/documents/_warranties/twilight/2019-twilight-limited-warranty.pdf)
As far as the issue with the touchscreen control panel, this is an issue we are aware of and are currently addressing with our supplier. Again, we’re very sorry to hear that you’re not happy with your hot tub. Our corporate Customer Service team is always happy to help. They can be contacted by phone at (800) 860-7727 or by email at customerservice@masterspas.com. We appreciate your honest feedback.
author's review
ID
#2476506 Review #2476506 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1.3

I bought a twilight 7.2 not even two years ago. One of the main motors went out already within the first year.

They came out and fixed it but it cost me $170.

Now the touch pad controls has shorted out from water getting in there.

This, if covered by warranty will probably cost me another $170 for trip and labor charges.

I am not even a little bit impressed with this company.

The videos online say they use the best parts but Im not seeing that at all.

I will be going back to jacuzzi hot tubs again

After this one dies.... which who knows could be in the next year.

I will also be telling all my family and friends to never buy a master spa.

User's recommendation: Do not buy a master spa, you’ll be stuck with endless repair bills.

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Master Spas's reply to:

Not Happy !!!

Hi Ann. We're very sorry to hear that your pumps haven't been functioning properly. Our customer service team is more than happy to continue working with you until your spa is back up and running as it should be. Thanks for the feedback.
author's review
ID
#2417683 Review #2417683 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1.8

I think we got a lemon, were going on our third pump. The first one extremely loud and vibrations (out off balance) the second over heated and again loud and lots of vibration.

Plus its seems to be sucking lots energy, our electric bill has doubled since we got it. The third pump is on its way, hopefully it solves the issue.....

User's recommendation: Beware.

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Glad I drove 3 hours north to wet test this tub!

5.0
I’ll keep this short and sweet: I wet tested 3 tubs at my local Great Escape – 2 Sundance Optima and a Bullfrog A8. Never shopped for a hot tub before so I had no idea what I was looking for; I just knew what I wanted to feel. Found some great resources online about this company and tub, so I thought for the kind of money I was spending I owed it to myself and family to see what the best feels like. So glad I drove 3 hours up north to wet test this guy. Not only does it look great, but the hydrotherapy is wonderful. I really like the master blaster for feet and the captain’s seat is bar-none the best. You won’t be disappointed.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#2338990 Review #2338990 is a subjective opinion of poster.
Location
Elgin, Illinois

Contact Master Spas Customer Service

Website:
Mailing Address:
6927 Lincoln Parkway
Fort Wayne, Indiana 46804
United States
Phone:
(800) 860-7727
Contact Master Spas Customer Service

Latest Question

Cross trainer 2008 Jet # 1 won't shut off

Jet #1 will not shut off.Press the button once it goes high speed, press again goes back to low speed.Temperature is good, filter cycle is set at 6 hours, Was set for standard operation I changed it to sleep(slp) mode but no...

Master Spas Questions

Should have bought years ago!!

5.0
We love our TS 240 and use it every day. It has really helped ease my shoulder and back pain. It is so relaxing and when used before bedtime I have noticed I sleep much better. The size is perfect for two adults. I would highly recommend. - Sandy M
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#2336984 Review #2336984 is a subjective opinion of poster.
Location
West Sacramento, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Master Spas's reply to:

1.0
Hi Kurt. We're sorry for the delay. We're glad you reached out to us. Unfortunately, we are feeling the same frustrations. The COVID-19 pandemic has created new challenges for the entire manufacturing industry. Mandatory shutdowns, supply shortages, and...
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ID
#2310066 Review #2310066 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Master Spas's reply to:

1.6
Hi Debra. Because it's been less than a month since you left your last review and seem to still be having the same issues, I reached out to Kelsea at our retail location in Conroe. According to her, you still aren't returning her calls. She's left you three...
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ID
#2278292 Review #2278292 is a subjective opinion of poster.
Master Spas's reply to:

Cannot get delivery after 6 months.

Hi there! I'm sorry for the delay. I'm glad you reached out to us. Unfortunately, we are feeling the same frustrations. The COVID-19 pandemic has created new challenges for the entire manufacturing industry. Mandatory shutdowns, supply shortages, and increased safety precautions have slowed production time. As a result, customers such as yourself have experienced a longer waiting time than originally quoted. The good news is, as different states and communities bring the workforce back in stages, our suppliers have made our inventory of materials top priority so we can keep producing. Please know that our manufacturing is busy working diligently to meet unprecedented consumer demand, and we are producing at full capacity as our supplies come in. Even when delays are unavoidable and outside of our control, Master Spas' goal is to make this time the start of a good experience. So, we've put together helpful information to answer your questions as you wait for your spa to be delivered. Please go to MasterSpas.com/prep to sign up for helpful emails while you wait. Thank you.
author's review
ID
#2261761 Review #2261761 is a subjective opinion of poster.
Loss
$15000
Preferred solution
Deliver product or service ordered
New Reviewer
1.7

I ordered a swim spa on May 18th of 2020 from a dealer and was told to expect delivery in a few weeks. It is October and no spa in sight.

I cannot get any information about when I might expect anything from them other than there is no option for a refund. No information at all from Master Spas or the dealer.

In the mean time they market new spas aggressively. They are holding $15000.00

User's recommendation: Do not order from this company if you expect timely delivery.

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Master Spas's reply to:

Awesome!

We're so happy to hear that! Thank you for the kind feedback, and thank you for your patience as we deal with the delays!
author's review
ID
#2250970 Review #2250970 is a subjective opinion of poster.
4.8

The Michael Phelps Momentum Deep is Awesome! A bit frustrated with the Covid delay but obviously not their fault.

Excellent local support, factory customer support and delivery.

It has been a huge increase in quality of life. Use it every day!

User's recommendation: Great!

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New Reviewer
Master Spas's reply to:

1.2
Hi Debra. We're so sorry to hear that you're having issues with keeping the water in your spa balanced. Although we understand that chemical maintenance can be tricky at first, it definitely shouldn't be too difficult to keep the water clear. Based on the...
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ID
#2232064 Review #2232064 is a subjective opinion of poster.
Location
Montgomery, Texas