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Original review posted by user Apr 18

Everything in the tub is deteriorating Including cover. Have complained and also sent pictures.

They are blaming the gases of the chlorine. This is a joke.

Tub cover and lift installed improperly resulting in damage. Cover also freezes due to lift which damaged cover

A 9000.00 mistake we should never have purchased

I want the entire tub and cover replaced

User's recommendation: DO NOT PURCHASE.

One of the 2 main valves (Large circular handle) for the jets broke off, this has already happened with the other one and a replacement was sent. I need another replacement part as soon as possible, please send or call me. Also since these keep breaking it would be good to have a few extra for the next time this happens again.

845-323-1826

727 Foxdale Avenue

Winnetka, IL 60093

Thanks

Evan

User's recommendation: Stock up on the large circular jet valves handles, because they break off frequently / easily.

Shawn K***. Posted a event for 27-31 in Conroe,TEXAS@ 500 SE LOOP 336 .

WAS VERY DIFFICULT TO FIND, NO COMPANY SIGNS OR ANYTHING ADVERTISEMENTS OF EVENT. NOTHING STATED IT WAS BY APPOINTMENT. I REALIZE THAT CORPORATE HEADQUARTERS IS NOT RESPONSIBLE FIR INDEPENDENT DISTRIBUTORS. I DOWNLOADED COUPON AND AM INTETEDTED IN A SWIM SPA.

FLIER STATED HUGH DISCOUNTS. THANK YOU FOR YOUR TIME

I've had my 7.2 twilight for almost a year, the touch pad got water in it, and I always had pobkems with the pump not shutting off, now I found it has not been filtering since I got it, no wonder I've draining it every 3 or 4 weeks. Supposedly there coming to replace another part next week.

But I've had to fight with them over these for weeks. Take my advise, don't buy a master spa, if you want one I'll sell you mine, cheap....

This will be my 3rd cover in 2.5 years they keep deteriorating from the inside and the siding is coming apart at the corners also where the cover lift is siding and support are cracked due to installers missed studs that lift was screwed to. Bill Bjorke 651-368-2264 or billbjorke@yahoo.com

My Wife and I went to a local hot tub show and purchased a Twilight 8.2 Within a Week or Two we had a leak under the tub. When we called to let them know there was a leak we were very surprised to find out we had to pay $80.00 and wait several days for them to come out after paying a substantial amount of money for the tub.

(Had to drain 400 gallons and refill 400)A short time later we had a foot massage jet pop out another 80.00 service call and drain 400 and refill 400. The next day the jet pops out again (installer didnt not install it correctly) had to drain another 400 and refill 400. Months later had a Motor fail again another 80.00 had to wait another week for someone to show up and had to drain and refill tub again. A week or two later the water fall on/off *** doesnt work.

I had no intentions on spending the kind of money these tubs cost but after hearing the sales pitch of how great of a tub these are and the magnetic therapy that would help with my wifes medical issues I splurged and bought it. We do like the tub if it didnt have so many problems but after experiencing the ownership of it I dont think I would purchase again.

Though all parts were under warranty I was still unhappy with the service. $80.00 service call each time, draining and refill total of 800 gallons each visit and weeks of time waiting for service appointment.

Had a Hot Springs for 19 years, moved and decided to get a new tub. The sales person convinced me to buy a Master Spa.

The Worst decision.

Southeast spa delivered in the cover of darkness, next morning was able to see the tub. Scratches on the tub.

Called Southeast spa numerous times to report the scratches and tub fails to maintain 104 degrees, they tell me they'll take care of it, never heard from them.

Called master spa, they called southeast spa, told by Master Spa it will be taken care of. NOT!!!!

IF YOU HAVE THE OPTION BUY FROM SOMEONE ELSE, MASTER SPA DOES NOT STAND BEHIND THEIR PRODUCT.

replaced the sensor on right side of heater. nothing changed.

tub is cold, no pumps work, heater not on.

How many sensors are there for temperature ?

Are both sensors on the heater the same ?

Is there a reset button on the circuit board ?

my control board is a Balboa ms5000.

What must I do to get her going again ?

We bought a Master Spa about 3-1/2 years ago and it developed a leak while it was still under warranty, the dealership we bought it from said there wasnt a leak, that what was happening was condensation ( seriously), after fighting to have it repaired they found the leak, (shock), so now that its no longer under warranty it has developed a more serious leak, I will never recommend these spas to anybody! Very disappointed in the workmanship. The dealership that sold me the spa is no longer in service!!

Last night my boyfriend was in our hot tub when the hot tub suddenly shut off. He checked the breaker- nothing.

Called customer service first thing this morning (it’s December and it’s freezing here in northern CT) and they said it sounded like the heater went!

The best they could tell him to do was to try to get the water to circulate and to wait 10 days for the next available appointment. That was a major investment and the best that they can do is tell us to wait and hope that the pipes don’t freeze for the next ten days?!