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What Their Customers Are Saying ?

Master Spas - What a Pleasant Surprise!!!

Master Spas
My wife was very skeptical about making this kind of investment. No more – she uses it virtually every day! I have been surprised with ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson

Delighted with our new Master Spas TS 67.25

Master Spas
I was initially apprehensive purchasing a hot tub from a non-local dealer. Bullfrogs are made locally and I have a local dealer for Jacuzzi and Sundance tubs, but after extensive research I was convinced that Master Spas were the best quality for the price. My local dealer gave me an offer on premium Jacuzzi models with comparable therapy jets, but his quotes were $1,000-$4,000 more and that was before sales tax and any fees. John Erickson, the... Read more

Master Spas - So glad we bought it!

Master Spas
We love our Twilight 7.2. In the first month of having it, we only missed two days soaking in it – but have used it twice a day many days! The variety of jets and seating positions nicely meets our needs. Although there are usually only two of us in it, we’ve had as many as five when family was visiting. For a first hot tub, we chose wisely! - Diane Ginther
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Master Spas's reply to:

1.0
Details
Hi Inka. I believe that most of the points brought up in this review were already addressed by our team last year, but I’d be more than happy to go over them again for you. Regarding the placement of the ozone return, Justin has sent you images previously showing other...
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Master Spas H2x Therapool D Hot Tub
Review #1580786 is a subjective opinion of poster.
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Master Spas's reply to:

1.0
Details
Master Spas - Brand new master spa cover leaking rain water
Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as...
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Review #1571680 is a subjective opinion of poster.
Testimonial
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5.0
Details
My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just...
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Location
Cleveland, South Carolina
Review #1550765 is a subjective opinion of poster.
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Master Spas's reply to:

Hi Abel. I’m sorry to hear that you haven’t had a positive experience with your dealer. We’ve looked in our database and weren’t able to find any kind of spa registration under your name/email address. It sounds like most of your issues lie with the dealer you...
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Review #1543966 is a subjective opinion of poster.
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Master Spas in San Antonio, Texas - Wonderful tub for therapy!

4.7
Details
I have had one knee replacement and the other is on the way. It’s so relaxing and allowing warmth to get into my joints is incredible. Also the foot blaster alone is worth the price! - Don Bentley
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Location
San Antonio, Texas
Review #1545066 is a subjective opinion of poster.
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Master Spas's reply to:

3.0
Details
Hi Paul! Thanks for reaching out. Our manuals are sometimes stored behind the access panel with the equipment – did you check there? If it’s not there, we also have all of our manuals available on our website, www.masterspas.com. Just click the resources tab in the top...
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Review #1527619 is a subjective opinion of poster.
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5.0
Details
I cannot lie…this thing is amazing! We are only two weeks in, but so far we are loving it. The tub is easy to shift around in and is very comfortable. The fourth seat (not really a seat) is one of our favorites. If you sit backwards in the lounger it is very...
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Review #1535478 is a subjective opinion of poster.
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4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always...
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Product
Master Spas Hot Tub
Reason of review
Good quality
Review #1529378 is a subjective opinion of poster.
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4.5
Details
We purchased a Twilight 7.2 about a year and a half ago. Other than routine maintenance, it has been very trouble free. It was delivered a day after we bought it. We had it wired up a few days later and we went to town. It has been an excellent way for us to relax. My...
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Location
Aboite, Indiana
Product
Master Spas Twilight Series Ts 7.2 Hot Tub
Reason of review
Good quality
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Review #1525874 is a subjective opinion of poster.
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Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
Phone:
(800) 860-7727
All Master Spas Contacts

Master Spas Most Helpful Reviews

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Master Spas Products and Services Reviews

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Master Spas's reply to:

1.2
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Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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Location
Bremerhaven, Bremen
Product
Master Spas Hot Tub
Review #1525822 is a subjective opinion of poster.