Welcome to Master Spas Community
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
Hi Inka. I believe that most of the points brought up in this review were already addressed by our team last year, but I’d be more than happy to go over them again for you. Regarding the placement of the ozone return, Justin has sent you images previously showing other...View full review
Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as...View full review
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....View full review
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...View full review
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...View full review
Master Spas in Saint Louis Park, Minnesota - Worst experience ever
We bought an H2x swim spa trainer from Travis at a spa expo. We had to get the spa craned into a back yard, and when it was on the ground it had bird *** and water all over, and there was *** on the floor of the spa. Travis told us that this hasn't happened in the 25 years he has worked with the company. He promised us that the spa would be replaced with a new product. Then a couple of days later, we were contacted by Dave with customer support and told us there was no way to get it replaced and we couldn't return it. We were told it would be repaired and that was the best we would get. So, $16,500 in, and we get something broken. On top of that, we haven't received the stairs, or exercise equipment that was supposed to be included with the spa. And, we don't even get a user manual with the spa. I would never recommend this product.
Master Spas - Great hot tub!
Have a master spa and love it! It’s been 3 years and haven’t had a single problem! Till now . The clear was peeling and I called them. Customer service has always been great and they agreed to replace the tub with a new one . The warranty is the only issue I have. The product was addmitted to being faulty but the still want me to pay around 800 for shipping! I don’t think a costumer should be responsible for a defect! Other than that the tub has been great .
Master Spas - Biggest regret of 2017 - purchasing a Master Spa
We’re now on our 8th month of using this spa. I’ve already tried to work with CS months ago (terrible experience) and they had someone local come look at it. He convinced me the suction should be that low for safety reasons. I put my hand over the filter holes (without the filters) and there is barely any suction. Even though its been professionally cleaned every 3 months and barely used I still have constant murky water. I use the water clarifiers, the enzymes, the *** floats, the stain and scale control, and get the water tested at the local hot tub store twice a week. NOTHING WORKS! Nothing works because it’s as if there are no filters because there isn’t enough suction! The filters are sprayed twice a week, cleaned twice a month. Nothing helps. Thousands have of dollars down the drain. Any one that asks I warn them, don’t get a Master Spa!
Master Spas - Our backyard vacation spot
We purchased a Therapool D and took delivery two weeks ago. We are extremely happy with our spa. Great way to relax and spend time with family and friends. The exercise equipment came in the mail a couple of days ago but are having a blast just hanging out.
Reason of review
Master Spas - Contact for Problems
Can’t find anyone at MS to contact to discuss a problem....have had the tub for 3-years with no problems and now I’m getting blue “flakes” in the water that may be glue....never had a water problem and the water tests fine so I’d like to find out if there was some type of blue glue used in the assembly. Filter is also fine. The flakes, when rubbed together form a “glue” type substance. Tub is an Enterprise series. Picture shows flakes and glue type substance when rubbed together. HELP!! I have had the water checked constantly and everything is fine. This just started after I did a new fill of the tub. Any help would be greatly appreciated. There is not “problem” contact number for MS, only Parts. Sapp531@hotmail.com
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