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1.0
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Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Hi Inka. I believe that most of the points brought up in this review were already addressed by our team last year, but I’d be more than happy to go over them again for you. Regarding the placement of the ozone return, Justin has sent you images previously showing other...
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Review
#1580786 Review #1580786 is a subjective opinion of poster.
1.0
Details
Master Spas - Brand new master spa cover leaking rain water
Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as...
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Review
#1571680 Review #1571680 is a subjective opinion of poster.
1.2
Details
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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Review
#1525822 Review #1525822 is a subjective opinion of poster.
3.0
Details
Master Spas - Top of line tub / *** service
Master Spas - Top of line tub / *** service
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...
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Review
#1456068 Review #1456068 is a subjective opinion of poster.
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...
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Review
#1440712 Review #1440712 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas in Saint Louis Park, Minnesota - Worst experience ever

Hi James. Thank you so much for reaching out about this – please know that I’ve forwarded your contact information and your review to our corporate customer service department. They should be in contact with you soon to discuss how we can help. Thank you for your honest feedback – we appreciate it.
Review
#1364432 Review #1364432 is a subjective opinion of poster.
Cons
  • Dealer experiences
  • Company
  • Support
Reason of review
Damaged or defective
Loss
$16500
Preferred solution
Full refund
1.2
Details
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever

We bought an H2x swim spa trainer from Travis at a spa expo. We had to get the spa craned into a back yard, and when it was on the ground it had bird *** and water all over, and there was *** on the floor of the spa.

Travis told us that this hasn't happened in the 25 years he has worked with the company. He promised us that the spa would be replaced with a new product. Then a couple of days later, we were contacted by Dave with customer support and told us there was no way to get it replaced and we couldn't return it. We were told it would be repaired and that was the best we would get.

So, $16,500 in, and we get something broken. On top of that, we haven't received the stairs, or exercise equipment that was supposed to be included with the spa.

And, we don't even get a user manual with the spa. I would never recommend this product.

Master Spas's reply to:

Master Spas - Great hot tub!

Hi Dave. First off, let me just say that we’re so glad that you enjoy your Master Spa, and we’re pleased to hear that your dealings with our customer service team have been positive. Regarding the shipping costs, our warranty is clear that we don’t cover those costs. We hope you will enjoy your new spa and get years of enjoyment out of it. Thank you for your honest feedback – we appreciate it!
Review
#1356997 Review #1356997 is a subjective opinion of poster.
4.6
Details
Master Spas - Great hot tub!

Have a master spa and love it! It’s been 3 years and haven’t had a single problem!

Till now . The clear was peeling and I called them. Customer service has always been great and they agreed to replace the tub with a new one . The warranty is the only issue I have.

The product was addmitted to being faulty but the still want me to pay around 800 for shipping!

I don’t think a costumer should be responsible for a defect! Other than that the tub has been great .

Master Spas's reply to:

Master Spas - Biggest regret of 2017 - purchasing a Master Spa

Hi again Michelle. Looking further into this situation, we know that Noah has ordered the necessary parts and that someone from PDQ should be reaching out to you soon regarding this situation, with a repair scheduled sometime next week. Please know that we understand your frustration, and are working to make sure you’re taken care of. We appreciate your patience as we work this out.
Review
#1343121 Review #1343121 is a subjective opinion of poster.
Reason of review
Bad quality
Tags
  • Terrible Filtration
  • Worst Spa Ever Owned
1.0
Details

Update by user Oct 22, 2018

10/22/18 Your response is ridiculous. It's now almost 2 months later and your excuse is "Noah has ordered the part".

Now all jets have shut off. The display shows they are on but nothing is working.

The display also shows it should be heating but it's not. So far no one from PDQ Spa has contacted me.

Update by user Oct 20, 2018

Here's the update: #1 Master Spas has made things pretty complicated for people who buy their spas from dealers. It's impossible to know from the paperwork who is responsible for what and who you should contact.

They really know how to insulate themselves from their dissatisfied customers! #2 Noah B*** did reach out to me. His first suggestion to my low suction was to add more shock. I'm not sure how that will help my nonexistent suction in the filter area but at this point I'll try anything.

We went back and forth with multiple emails and at one point (on 9/7/18) he said he "spoke to PDQ about your issue and we are willing to work with them to change your plumbing configuration". Not hearing anything from him about scheduling I messaged him about it. On 9/17/18 he said that PDQ was in the process of transitioning owners. On 9/21/18 I asked if he had heard anything yet.

On 9/24/18 he responded and said he had not and that he would reach out to them. On 9/26/18 I told Noah we would be entering a warranty issue on the Master Spas website an considering getting an attorney as the next step since their vendor, PDQ Spas was not responding. On 9/27/18 Noah again reiterated that PDQ is changing ownership and he would get back to me. It is not 10/20/18, almost a month later and I still haven't heard back form Noah B***.

I put in a warranty request on the main website on November 12th or 13th and still have not heard anything from Master Spas. I also posted in the BBB and have not heard a response to that post.

Original review posted by user Aug 31, 2018

We’re now on our 8th month of using this spa. I’ve already tried to work with CS months ago (terrible experience) and they had someone local come look at it.

He convinced me the suction should be that low for safety reasons. I put my hand over the filter holes (without the filters) and there is barely any suction. Even though its been professionally cleaned every 3 months and barely used I still have constant murky water. I use the water clarifiers, the enzymes, the *** floats, the stain and scale control, and get the water tested at the local hot tub store twice a week.

NOTHING WORKS! Nothing works because it’s as if there are no filters because there isn’t enough suction! The filters are sprayed twice a week, cleaned twice a month. Nothing helps.

Thousands have of dollars down the drain. Any one that asks I warn them, don’t get a Master Spa!

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Our backyard vacation spot

5.0
Details
Master Spas - Our backyard vacation spot
We purchased a Therapool D and took delivery two weeks ago. We are extremely happy with our spa. Great way to relax and spend time with family and friends. The exercise equipment came in the mail a couple of days ago but are having a blast just hanging out. Like
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Review
#1293185 Review #1293185 is a subjective opinion of poster.
Reason of review
Good quality

Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
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Master Spas Most Helpful Reviews

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Master Spas's reply to:

Master Spas - Contact for Problems

Hi Larry! We’ll have someone from our customer care team reach out to you as soon as possible. Thanks for reaching out about this.
Review
#1284544 Review #1284544 is a subjective opinion of poster.
Reason of review
See text
Preferred solution
Tell me what’s causing the blue flakes?
Master Spas - Contact for Problems

Can’t find anyone at MS to contact to discuss a problem....have had the tub for 3-years with no problems and now I’m getting blue “flakes” in the water that may be glue....never had a water problem and the water tests fine so I’d like to find out if there was some type of blue glue used in the assembly. Filter is also fine.

The flakes, when rubbed together form a “glue” type substance. Tub is an Enterprise series. Picture shows flakes and glue type substance when rubbed together. HELP!!

I have had the water checked constantly and everything is fine. This just started after I did a new fill of the tub.

Any help would be greatly appreciated. There is not “problem” contact number for MS, only Parts.

Sapp531@hotmail.com