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1.0
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Master Spas review - Unbelievable Frustration and Non-communication
Master Spas review - Unbelievable Frustration and Non-communication
Master Spas review - Unbelievable Frustration and Non-communication
Master Spas review - Unbelievable Frustration and Non-communication
Hi Kodi. Thanks for reaching out, we're sorry to hear that you've been unhappy with your experiences so far. I talked to our Customer Service Supervisor about this situation and he did inform me that he has talked to Aqua Spas and that they have been working to...
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Review
#1692645 Review #1692645 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas review: Very disappointed

Hi Jason. We’re sorry to hear that you’ve been disappointed with your experience so far. I checked the status of your spa, and it’s finishing production this week and will be shipped out to your dealer early next week for delivery. Thank you for the honest feedback – we appreciate it.
Review
#1687207 Review #1687207 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$14
Preferred solution
Full refund
Tags
  • Masterspas Cheat
Master Spas review - Very disappointed

We bought a spa at a hot tub blowout show. Afterwards went to the vendors show and changed our mind to get a custom ordered spa.

Told it would take 6-8 weeks. About a week later received phone call from delivery people that they would be there that afternoon. We were unprepared at that point for the spa and asked for a week to have the pad poured. Spa is delivered and it won't even turn on.

Call sland service personnel comes out. He has never seen such a mess. Panel doesn't even belong to master spa. After a week of contacting vendor and factory they assure us one has been ordered and is being made as we speak.

That was a month ago. Cant get a straight answer now.

Master Spas's reply to:

1.0
Details
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
Hi Carlos. We’re sorry to hear that you’ve been unhappy with your experience so far. While we understand your frustration, we also know that two of your complaints (rusting components & the deteriorating sticker) are typically only seen when there is some sort of...
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Review
#1686344 Review #1686344 is a subjective opinion of poster.
Tags
  • defective products
  • Master Spas Sucks
  • Master Spas Fraud
  • Masterspas Quality
1.0
Details
Master Spas review - Reversal Purchase of the therapool deep H151366
Master Spas review - Reversal Purchase of the therapool deep H151366
Master Spas review - Reversal Purchase of the therapool deep H151366
Master Spas review - Reversal Purchase of the therapool deep H151366
Master Spas review - Reversal Purchase of the therapool deep H151366
Master Spas review - Reversal Purchase of the therapool deep H151366
Master Spas review - Reversal Purchase of the therapool deep H151366
Master Spas review - Reversal Purchase of the therapool deep H151366
Hi Inka. I believe that most of the points brought up in this review were already addressed by our team last year, but I’d be more than happy to go over them again for you. Regarding the placement of the ozone return, Justin has sent you images previously showing other...
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Review
#1580786 Review #1580786 is a subjective opinion of poster.
1.0
Details
Master Spas review - Brand new master spa cover leaking rain water
Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as...
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Review
#1571680 Review #1571680 is a subjective opinion of poster.
1.2
Details
Master Spas review - Joke if a warranty
Master Spas review - Joke if a warranty
Master Spas review - Joke if a warranty
Master Spas review - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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Review
#1525822 Review #1525822 is a subjective opinion of poster.
3.0
Details
Master Spas review - Top of line tub / *** service
Master Spas review - Top of line tub / *** service
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...
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Review
#1456068 Review #1456068 is a subjective opinion of poster.
Master Spas review - Disappointed that my spa was faulty from factory
Master Spas review - Disappointed that my spa was faulty from factory
Master Spas review - Disappointed that my spa was faulty from factory
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...
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Review
#1440712 Review #1440712 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas review in Saint Louis Park, Minnesota: Worst experience ever

Hi James. Thank you so much for reaching out about this – please know that I’ve forwarded your contact information and your review to our corporate customer service department. They should be in contact with you soon to discuss how we can help. Thank you for your honest feedback – we appreciate it.
Review
#1364432 Review #1364432 is a subjective opinion of poster.
Cons
  • Company
  • Dealer experiences
  • Support
Reason of review
Damaged or defective
Loss
$16500
Preferred solution
Full refund
1.2
Details
Master Spas review - Worst experience ever
Master Spas review - Worst experience ever
Master Spas review - Worst experience ever
Master Spas review - Worst experience ever
Master Spas review - Worst experience ever
Master Spas review - Worst experience ever

We bought an H2x swim spa trainer from Travis at a spa expo. We had to get the spa craned into a back yard, and when it was on the ground it had bird *** and water all over, and there was *** on the floor of the spa.

Travis told us that this hasn't happened in the 25 years he has worked with the company. He promised us that the spa would be replaced with a new product. Then a couple of days later, we were contacted by Dave with customer support and told us there was no way to get it replaced and we couldn't return it. We were told it would be repaired and that was the best we would get.

So, $16,500 in, and we get something broken. On top of that, we haven't received the stairs, or exercise equipment that was supposed to be included with the spa.

And, we don't even get a user manual with the spa. I would never recommend this product.

Contact Master Spas Customer Service

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6927 Lincoln Parkway
Fort Wayne, IN 46804
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Master Spas Most Helpful Reviews

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Master Spas's reply to:

Master Spas review: Great hot tub!

Hi Dave. First off, let me just say that we’re so glad that you enjoy your Master Spa, and we’re pleased to hear that your dealings with our customer service team have been positive. Regarding the shipping costs, our warranty is clear that we don’t cover those costs. We hope you will enjoy your new spa and get years of enjoyment out of it. Thank you for your honest feedback – we appreciate it!
Review
#1356997 Review #1356997 is a subjective opinion of poster.
4.6
Details
Master Spas review - Great hot tub!

Have a master spa and love it! It’s been 3 years and haven’t had a single problem!

Till now . The clear was peeling and I called them. Customer service has always been great and they agreed to replace the tub with a new one . The warranty is the only issue I have.

The product was addmitted to being faulty but the still want me to pay around 800 for shipping!

I don’t think a costumer should be responsible for a defect! Other than that the tub has been great .