Welcome to Master Spas Community
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Hi James. Thank you so much for reaching out about this – please know that I’ve forwarded your contact information and your review to our corporate customer service department. They should be in contact with you soon to discuss how we can help. Thank you for your...Read more
Saint Louis Park, Minnesota
Hi Dave. First off, let me just say that we’re so glad that you enjoy your Master Spa, and we’re pleased to hear that your dealings with our customer service team have been positive. Regarding the shipping costs, our warranty is clear that we don’t cover those costs. ...Read more
Hi Michelle! First of all, thank you for the honest feedback – we appreciate hearing from customers about areas we could improve upon. However, upon looking in our database we found no record of contact to our customer service department from you. My guess is that you...Read more
Master Spas - Our backyard vacation spot
We purchased a Therapool D and took delivery two weeks ago. We are extremely happy with our spa. Great way to relax and spend time with family and friends. The exercise equipment came in the mail a couple of days ago but are having a blast just hanging out.Read more
Hi Larry! We’ll have someone from our customer care team reach out to you as soon as possible. Thanks for reaching out about this.Read more
Thanks for the feedback. We will have someone from our customer care team reach out to you soon to see what we can do to help.Read more
Oscar, as the manufacturer our goal is to have everyone that purchases our products satisfied. Unfortunately, that’s not always possible for several reasons relating to potential product issues (which we can readily address) or unrealistic expectations. While Hot...Read more
Hi Orlando. After reviewing what you’ve told us, along with the information we have on file and the information provided to us by Hot Tubs Inc, we stand by what we’ve told you originally. Your spa was delivered on 3/20/2017, you had requested that they leave it on the...Read more
I love using my spa every morning when I wake up, it relaxes me takes out the kinks in my body and makes the rest of the day go smoother, it really reduces stress. G O Grand Rapids, MIRead more
Bloomfield, New Jersey
Thank you for your recent post regarding your new hot tub. We had the opportunity to review the situation with your local dealer and it sounds like you have been in touch and are getting the issue resolved. Thanks for your patience and enjoy your new spa!Read more
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