Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Most helpful reviews first
Hi James. Thank you so much for reaching out about this – please know that I’ve forwarded your contact information and your review to our corporate customer service department. They should be in contact with you soon to discuss how we can help. Thank you for your...Read more
Saint Louis Park, Minnesota
I had a Cal Spa years ago and it was nothing but trouble. So, I got the Master Spas and it lasted me a good 10 years and then things started to get long in the tooth. The TV stopped working but that's normal and that happens on almost every tub. So, I decided it was...Read more
Hi again Michelle. Looking further into this situation, we know that Noah has ordered the necessary parts and that someone from PDQ should be reaching out to you soon regarding this situation, with a repair scheduled sometime next week. Please know that we understand...Read more
My wife's an RN, and she has a lot of stress in her back. We looked for one with the most powerful jets we could find, did a lot of homework online and looked at a lot of spas, including Marquis, Sundance, and Costco. I'm a big Costco nut but after doing my homework...Read more
I had a Master Spas hot tub before and it was over 15 years old, so I replaced it with the same brand. I've had very good interactions with their team. They were very personable and they followed through with what they said they were gonna do. They were handy for me....Read more
I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s...Read more
This has been a life-safer investment for me. I work long hours, stress on back and legs. This spa has relieved me and relaxed me and energized me to keep going at work. I have used whirlpools at workout clubs, but there is nothing like having your own HT of your own....Read more
Oscar, as the manufacturer our goal is to have everyone that purchases our products satisfied. Unfortunately, that’s not always possible for several reasons relating to potential product issues (which we can readily address) or unrealistic expectations. While Hot...Read more
Hi Trevor, thank you for making us aware of this situation. At this point, I believe you’ve been contacted by Noah in our corporate customer service department and that he, along with the people at Hut Tub Universe, have been helping you get these issues resolved....Read more
Hi Gretchen. First off, we’re so happy to hear that you love your spa! However, after checking our database, we show no record of you contacting our corporate customer service department. We have Master Spas dealers located all over the country, as well as...Read more
Fort Wayne, Indiana
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