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1.0
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Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Hi Inka. I believe that most of the points brought up in this review were already addressed by our team last year, but I’d be more than happy to go over them again for you. Regarding the placement of the ozone return, Justin has sent you images previously showing other...
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Review
#1580786 Review #1580786 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas in Saint Louis Park, Minnesota - Worst experience ever

Hi James. Thank you so much for reaching out about this – please know that I’ve forwarded your contact information and your review to our corporate customer service department. They should be in contact with you soon to discuss how we can help. Thank you for your honest feedback – we appreciate it.
Review
#1364432 Review #1364432 is a subjective opinion of poster.
Cons
  • Support
  • Poor customer service regarding warranty
  • Dealer experiences
Reason of review
Damaged or defective
Loss
$16500
Preferred solution
Full refund
1.2
Details
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever

We bought an H2x swim spa trainer from Travis at a spa expo. We had to get the spa craned into a back yard, and when it was on the ground it had bird *** and water all over, and there was *** on the floor of the spa.

Travis told us that this hasn't happened in the 25 years he has worked with the company. He promised us that the spa would be replaced with a new product. Then a couple of days later, we were contacted by Dave with customer support and told us there was no way to get it replaced and we couldn't return it. We were told it would be repaired and that was the best we would get.

So, $16,500 in, and we get something broken. On top of that, we haven't received the stairs, or exercise equipment that was supposed to be included with the spa.

And, we don't even get a user manual with the spa. I would never recommend this product.

1.2
Details
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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Review
#1525822 Review #1525822 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.3
Details
I needed a tub that's a little bit smaller and for a single person. I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked...
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Review
#1464627 Review #1464627 is a subjective opinion of poster.
Reason of review
Good quality
Resolved
4.2
Details
Hi Sheri! We’re happy to hear that this has been resolved. Thank you for the feedback.
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Review
#1617828 Review #1617828 is a subjective opinion of poster.
3.0
Details
Master Spas - Top of line tub / *** service
Master Spas - Top of line tub / *** service
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...
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Review
#1456068 Review #1456068 is a subjective opinion of poster.
1.0
Details
Master Spas - Brand new master spa cover leaking rain water
Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as...
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Review
#1571680 Review #1571680 is a subjective opinion of poster.
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...
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Review
#1440712 Review #1440712 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.7
Details
I was initially apprehensive purchasing a hot tub from a non-local dealer. Bullfrogs are made locally and I have a local dealer for Jacuzzi and Sundance tubs, but after extensive research I was convinced that Master Spas were the best quality for the price. My local...
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Review
#1559105 Review #1559105 is a subjective opinion of poster.

Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
All Master Spas Contacts

Master Spas Most Helpful Reviews

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1.0
Details
Hi Mark. Thanks for making us aware of this. We’ve reached out to your dealer and they should be contacting you soon about getting your spa in place. Please feel free to reach out to us if you are in need of any other assistance. We can be reached by phone at (800)...
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#1600566 Review #1600566 is a subjective opinion of poster.