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1.2
Details
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Hi James. Thank you so much for reaching out about this – please know that I’ve forwarded your contact information and your review to our corporate customer service department. They should be in contact with you soon to discuss how we can help. Thank you for your...
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Location
Saint Louis Park, Minnesota
Review #1364432 is a subjective opinion of poster.
0 comments
1.2
Details
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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Location
Bremerhaven, Bremen
Review #1525822 is a subjective opinion of poster.
Testimonial
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4.3
Details
I needed a tub that's a little bit smaller and for a single person. I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked...
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Reason of review
Good quality
Review #1464627 is a subjective opinion of poster.
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3.0
Details
Master Spas - Top of line tub / *** service
Master Spas - Top of line tub / *** service
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...
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Review #1456068 is a subjective opinion of poster.
0 comments
1.0
Details
Hi Inka. I believe that most of the points brought up in this review were already addressed by our team last year, but I’d be more than happy to go over them again for you. Regarding the placement of the ozone return, Justin has sent you images previously showing other...
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Review #1580786 is a subjective opinion of poster.
0 comments
1.0
Details
Master Spas - Brand new master spa cover leaking rain water
Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as...
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Review #1571680 is a subjective opinion of poster.
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Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...
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Review #1440712 is a subjective opinion of poster.
Testimonial
0 comments
4.7
Details
I was initially apprehensive purchasing a hot tub from a non-local dealer. Bullfrogs are made locally and I have a local dealer for Jacuzzi and Sundance tubs, but after extensive research I was convinced that Master Spas were the best quality for the price. My local...
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Location
Sandy Hills, Utah
Review #1559105 is a subjective opinion of poster.
Testimonial
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Master Spas in Cleveland, South Carolina - What a Pleasant Surprise!!!

5.0
Details
My wife was very skeptical about making this kind of investment. No more – she uses it virtually every day! I have been surprised with ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Location
Cleveland, South Carolina
Review #1575382 is a subjective opinion of poster.

Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
All Master Spas Contacts
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Master Spas's reply to:

Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Oscar, as the manufacturer our goal is to have everyone that purchases our products satisfied. Unfortunately, that’s not always possible for several reasons relating to potential product issues (which we can readily address) or unrealistic expectations. While Hot...
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Author
Review #1234692 is a subjective opinion of poster.