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Hi Jack – thanks for bringing this to our attention. Our Customer Service Supervisor has reached out to your dealer, Aqua Spas, to see if we can get this issue resolved for you.
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1.0
Fort Collins, Colorado
#1507460
Hi Ken. We’ve reached out to your dealer, and it sounds like they were unaware of any of the issues you mentioned in your review. If you’re having any issues with your product, we always recommend reaching out to your dealer first as they are a great resource for help...
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1.3
Aboite, Indiana
#1506712
Master Spas's reply to:

Hi David! Thanks for reaching out. Unfortunately, due to the fact that you are not the original purchaser of the spa the warranty is void. However, Ryan in our customer service department has sent you an email with a servicer in your area who would be able to replace...
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2.5
#1469614
Master Spas's reply to:

Hi again Joe. As we’ve already discussed via email, the company and address listed on your invoice is that of Master Pool & Spa - your retailer. Not us. Again, I understand where the confusion is coming from, as they are similar names - but we also need you to...
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#1465836
Master Spas's reply to:

Hi again, Joe. Our Customer Service team has both emailed you and left you voicemails since receiving your last reviews – have you had time to follow up with them? To clarify – your complaint isn’t with our company Master Spas, but with the third party company that...
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1.0
#1465072
Master Spas's reply to:

Master Spas - Top of line tub / *** service
Master Spas - Top of line tub / *** service
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...
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3.0
#1456068
Master Spas's reply to:

We love to hear that, Ryan! We’re so happy that your communications and interactions with our team members have been such positive ones. Thank you so much for the kind feedback! We appreciate it.
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5.0
#1453658
Hi Jeff. Thank you so much for providing your feedback. While we’re incredibly sorry to hear that your spa, as well as the service you received, didn’t initially meet the standards that we promise - we are happy and relieved to know that Mr. Erickson was able to help...
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4.4
#1446501
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...
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#1440712

Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
Phone:
(800) 860-7727
All Master Spas Contacts
Hi Gary! If you go to our website, www.masterspas.com, click the “Resources” tab in the upper right corner, and then scroll all the way to the bottom you should see a button that says “Spa Registration”. Hope this helps!
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#1437794