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Master Spas - Unbelievable Frustration and Non-communication
Master Spas - Unbelievable Frustration and Non-communication
Master Spas - Unbelievable Frustration and Non-communication
Master Spas - Unbelievable Frustration and Non-communication
Hi Kodi. Thanks for reaching out, we're sorry to hear that you've been unhappy with your experiences so far. I talked to our Customer Service Supervisor about this situation and he did inform me that he has talked to Aqua Spas and that they have been working to...
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#1692645 Review #1692645 is a subjective opinion of poster.
Master Spas's reply to:

1.0
Details
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
DO NOT BUY FROM MASTER SPAS
Hi Carlos. We’re sorry to hear that you’ve been unhappy with your experience so far. While we understand your frustration, we also know that two of your complaints (rusting components & the deteriorating sticker) are typically only seen when there is some sort of...
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#1686344 Review #1686344 is a subjective opinion of poster.
Tags
  • defective products
  • Master Spas Sucks
  • Master Spas Fraud
  • Masterspas Quality
Master Spas's reply to:

Master Spas - Not as advertised

Hi Francine. We’re very sorry to hear that you’ve been disappointed by your experiences so far. A member of our customer care team here at Master Spas headquarters will be in touch with you soon to answer any questions you may have about your new hot tub. Thank you for the honest feedback.
Review
#1677857 Review #1677857 is a subjective opinion of poster.
Cons
  • Lack of service
  • Post sale customer service
Reason of review
Not as described/ advertised
Preferred solution
Would be an honest answer and how to really use the hot tub
1.0
Details

I bought the tub at EY Centre in Ottawa. The salesman lied from start to finish. After the sale, customer service was very disappointing

Master Spas's reply to:

Master Spas - Extremely lousy customer service

Hi Joe. We talked to your dealer and they confirmed that you purchased an “as-is” floor model from them and later noticed a 1” scratch in the acrylic. They also confirmed that upon receiving your complaint they reached out to you and gave you the contact information for a spa service provider in your area who would be able to do the repair for you. If you’re having issues getting the repair done, that would need to be discussed with the service company and your dealer. Thank you for the honest feedback – we appreciate it.
Review
#1674486 Review #1674486 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.0
Details

Extremely lousy customer service!!!Upon delivery we found a scratch on the top of the hot tub and we were told due to the fact that it was a floor model that we are stuck with it and we can fix it ourselves would not recommend this company to anybody who is thinking about getting a hot tub a bunch of crooks

1.0
Details
Hi Mark. Thanks for making us aware of this. We’ve reached out to your dealer and they should be contacting you soon about getting your spa in place. Please feel free to reach out to us if you are in need of any other assistance. We can be reached by phone at (800)...
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#1600566 Review #1600566 is a subjective opinion of poster.
1.0
Details
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Master Spas - Reversal Purchase of the therapool deep H151366
Hi Inka. I believe that most of the points brought up in this review were already addressed by our team last year, but I’d be more than happy to go over them again for you. Regarding the placement of the ozone return, Justin has sent you images previously showing other...
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#1580786 Review #1580786 is a subjective opinion of poster.
1.0
Details
Master Spas - Brand new master spa cover leaking rain water
Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as...
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#1571680 Review #1571680 is a subjective opinion of poster.
1.2
Details
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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#1525822 Review #1525822 is a subjective opinion of poster.
1.0
Details
Hi Jack – thanks for bringing this to our attention. Our Customer Service Supervisor has reached out to your dealer, Aqua Spas, to see if we can get this issue resolved for you.
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#1507460 Review #1507460 is a subjective opinion of poster.

Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
All Master Spas Contacts

Master Spas Most Helpful Reviews

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1.3
Details
Hi Ken. We’ve reached out to your dealer, and it sounds like they were unaware of any of the issues you mentioned in your review. If you’re having any issues with your product, we always recommend reaching out to your dealer first as they are a great resource for help...
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#1506712 Review #1506712 is a subjective opinion of poster.