Rating: 4 Stars Clear all filters (14 of 245 reviews match)
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4.2
Details
Hi Sheri! We’re happy to hear that this has been resolved. Thank you for the feedback.
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#1617828 Review #1617828 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always...
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#1529378 Review #1529378 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.3
Details
I needed a tub that's a little bit smaller and for a single person. I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked...
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#1464627 Review #1464627 is a subjective opinion of poster.
Reason of review
Good quality
4.4
Details
Hi Jeff. Thank you so much for providing your feedback. While we’re incredibly sorry to hear that your spa, as well as the service you received, didn’t initially meet the standards that we promise - we are happy and relieved to know that Mr. Erickson was able to help...
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#1446501 Review #1446501 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.4
Details
I purchased a unit over a year ago and had to delay bringing it home. No worries, they held on to it for me and then actually found a buyer which allowed me to purchase another model - the HL-7 - which I was more interested in. In preparing my walk-out for the spa,...
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#1366524 Review #1366524 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

3.8
Details
I had my Hot tub delievered just before Thanksgiving 2017 and within 3 months It all of a sudden was tripping my ground fault. I drained it and called customer support and talked to Corrine. She told me she would call a tech immediately as it was better to have it not...
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#1183359 Review #1183359 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.0
Details
We really love our spa and use it regularly, except during the summer. We bought our spa at a showing at Fresno Savemart Center. They were very nice and delivery was unremarkable. We only have one problem. I think that they did not set our spa for California weather....
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#1076057 Review #1076057 is a subjective opinion of poster.
Reason of review
Good quality
Tags
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.1
Details
Master Pool & Spa guys have been great, I had a challenging order both in terms of having to fit in a tight space and schedule due to my active home construction. I had many questions and they helped me through the entire process, even going over measures of the spa...
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Review
#978120 Review #978120 is a subjective opinion of poster.
Pros
  • Delivery crew
  • Hot tub itself
  • Customer service
Reason of review
Good customer service
Master Spas's reply to:

Master Spas - Review in Plumbing fixtures category from Ferndale, Washington

Thanks for sharing your good experience with your Master Spas Twilight Series Spa. Keep enjoying and if you ever need anything please let us know at 800-860-7727.
Review
#730972 Review #730972 is a subjective opinion of poster.
Reason of review
Good quality
4.3
Details

18 months ago we purchased a Twilight Series Master Spa - before we read all the negative reviews. So, I was nervous.

But we've only experienced great things! Delivered on time by friendly, knowledgeable people. The spa works great and is used almost daily. Our 5 grandchildren use it weekly and stay in for 1-2 hours (we lower the temp, of course).

All the jets are powerful and working well. We live on an island and were warned that if we had a problem, no one would return our calls. In the first week I had a problem, it turns out I hadn't read the manual correctly, and I left messages with two people.

Both returned my calls that day. So, we are completely happy with our experience with Master Spa.

Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
All Master Spas Contacts
Master Spas's reply to:

Master Spas in Trenton, New Jersey - Company lacks in customer service

We're glad to hear you've been enjoying your H2X Swim Spa this summer. It really is a great way to exercise and help in maintaining a healthy lifestyle while never having to leave your backyard!
We were disappointed to hear that you weren't receiving the support you needed from the local service company but I've been informed that we've already sent a factory service person to visit with you and everything is taken care of.
Master Spas goal is to have happy customers whether they are 100 miles or 2,000 miles away and we're glad that you're one of them. Thanks for reaching out to us and keep enjoying your H2X Swim Spa!
If you ever need anything, please feel free to contact us either at 800-860-7727 or customer care@masterspas.com.
Review
#691097 Review #691097 is a subjective opinion of poster.
Pros
  • What they sold me
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.7
Details

IN general we are happy with our H2X swim spa, it has been a great way to exercise and enjoy the summer. However, customer service is sorely lacking.

We recommend that you do not buy directly from manufacturer because you will not receive much help after the sale. Their "customer service" agent advises to call a local retail service provider (not naming who) The local retail provider says they can't service us because we did not buy the spa from them. We called another company name that the customer service agent provided to us and that company laughed and said they really can't drive 2 hours one way for the work.

We are stuck without help, and MasterSpa really doesn't care because they have our $23,000. Lesson learned, don't buy direct!