Master Spas - What a Pleasant Surprise!!!

5.0
Details
My wife was very skeptical about making this kind of investment. No more – she uses it virtually every day! I have been surprised with ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1575382 Review #1575382 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Brand new master spa cover leaking rain water

Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as well. These standards and certifications do not include being waterproof, and water does have the potential of getting through the stitching of the cover. This, however, does not hinder the ability of the cover to keep heat in the spa. If you have any other questions or concerns in the future, please contact customerservice@masterspas.com.
ID
#1571680 Review #1571680 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
Master Spas - Brand new master spa cover leaking rain water

We bought our master spa two weeks ago. Still waiting to get electric service to it, so needless to say we haven't filled it.

So imagine my surprise when I lifted the cover to peek in and found rain water in the tub!!!

Logically I thought if water can get in then heat can escape!!! Wtf....

Master Spas - So glad we bought it!

5.0
Details
We love our Twilight 7.2. In the first month of having it, we only missed two days soaking in it – but have used it twice a day many days! The variety of jets and seating positions nicely meets our needs. Although there are usually only two of us in it, we’ve had as many as five when family was visiting. For a first hot tub, we chose wisely! - Diane Ginther
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1570889 Review #1570889 is a subjective opinion of poster.
Reason of review
Good quality

Master Spas - What a Pleasant Surprise!

5.0
Details
My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1550765 Review #1550765 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Was promised

Hi Abel. I’m sorry to hear that you haven’t had a positive experience with your dealer. We’ve looked in our database and weren’t able to find any kind of spa registration under your name/email address. It sounds like most of your issues lie with the dealer you purchased from, not Master Spas. But again, since we have no record of you in our database we aren’t able to notify your dealer of this complaint. Please go on our website and register your spa as soon as possible so that we can properly assist you. Thanks.
ID
#1543966 Review #1543966 is a subjective opinion of poster.

Recieved my new spa acouple of days later the paneling was seperating from tje tje strips that hold it together called my sales guy Jake who promised me any problems he will take care of them i did was told he would get back with me never did i spend half a day off my weekend fixed it called him back told him i solved it and he owed me a filter or 2 he said no worries well 5 months later nothing never again they promised you all this service while youre buying after that you are forgotten from 1 to 5 i gibe tjsm a 0

Master Spas - Wonderful tub for therapy!

4.7
Details
I have had one knee replacement and the other is on the way. It’s so relaxing and allowing warmth to get into my joints is incredible. Also the foot blaster alone is worth the price! - Don Bentley
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1545066 Review #1545066 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas - I bought a model Hot Tub 1680 serial no. 1900544......no manual

Hi Paul! Thanks for reaching out. Our manuals are sometimes stored behind the access panel with the equipment – did you check there? If it’s not there, we also have all of our manuals available on our website, www.masterspas.com. Just click the resources tab in the top right corner, and then click the “Owner’s Manuals” button to find the manual that’s right for you. I hope this helps! If you need anything else please feel free to email our customer service team at customerservice@masterspas.com. Thanks!
ID
#1527619 Review #1527619 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered
3.0
Details

I bought Master Spas model no. 16680, serial number 1900544 at the Pomona Fair Grounds in Pomona Ca. on approximately March i, 2019 The unit was delivered to my house the next day without the operating manual. I live at 5731 Vinevale Circle , La Palma Ca. I have searched for it and have not found it.

I would like to have a new manual sent to my address as soon as possible.

Paul Edwards, 5731 Vinevale Circle, La Palma, CA.

PaulandDorothy@aol,com

Master Spas - Pretty Amazing!

5.0
Details
I cannot lie…this thing is amazing! We are only two weeks in, but so far we are loving it. The tub is easy to shift around in and is very comfortable. The fourth seat (not really a seat) is one of our favorites. If you sit backwards in the lounger it is very comfortable and is great on the hamstrings and glutes. All of the jets are very well placed for a tub of this size and hit all of the right spots. At night the LED lights really set the mood, too. We bought this at a show so I was reluctant about local support, but the rep left us his cell phone number on the receipt. I called him twice with some quick tech questions and he returned my called immediately with knowledgeable answers. So far we couldn’t be happier!
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1535478 Review #1535478 is a subjective opinion of poster.
Reason of review
Good quality

Master Spas - Another Amazing Hot Tub!

4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always recommend Master Spas and will continue to do so! - Michael Gatzke
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1529378 Review #1529378 is a subjective opinion of poster.
Reason of review
Good quality

Master Spas - Great value and no issues so far!

4.6
Details
We purchased a Twilight 7.2 about a year and a half ago. Other than routine maintenance, it has been very trouble free. It was delivered a day after we bought it. We had it wired up a few days later and we went to town. It has been an excellent way for us to relax. My only regret is we didn't get a tub long ago. We had been kicking tires for years and the salesmen were a bit aggressive, but you know, that's the push we needed to finally pull the trigger. We are glad we did and never have any buyer's remorse. Like
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1525874 Review #1525874 is a subjective opinion of poster.
Reason of review
Good quality
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