filters
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Master Spas's reply to:

Hi Beth! We’re so sorry to hear that your experiences so far haven’t been the most positive. I believe at this point one of our reps has contacted you about this situation. Should you need anything in the future, please don’t hesitate to contact us. Thank you for the...
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#1285320
Master Spas's reply to:

Master Spas - Contact for Problems
Hi Larry! We’ll have someone from our customer care team reach out to you as soon as possible. Thanks for reaching out about this.
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#1284544
Master Spas's reply to:

Thanks for letting us know, Jonathan! One of our customer care reps will be reaching out to you shortly to help.
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#1282733
Master Spas's reply to:

Master Spas - Problem with heater
Thanks for the feedback. We will have someone from our customer care team reach out to you soon to see what we can do to help.
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#1280872
Master Spas's reply to:

Hi Bill. We’re sorry to hear about these issues, we will be having someone from our corporate customer care team reach out to you soon. Thank you.
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#1259263
Testimonial
We use the tub very frequently. The control panel is easy to use, the diverter controls move smoothly even with the pumps running, led lighting is just the right amount (we actually like the slow transition through the colors). The corner seat with neck jets...
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#1255467
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Testimonial

Master Spas - Great spa – great purchase!

For years I had wanted a hot tub and never bought one for various reasons. About a month ago we received a flyer about a tub show in our area and went to look around. The sales staff were very helpful and pointed out the differences in helped us determine our needs/wants. We purchased TS 8.2 and have been very pleased so far. Easy to operate, cleaning the filters is a breeze. We are still learning the 'little" things but overall a great product and great experience so far!
#1255464
Master Spas's reply to:

Hi Michael. We’re very sorry to hear that you’ve been having technical issues with your spa and that you are upset with your dealer’s travel fees. The warranty does clearly state that the dealer is allowed to charge for travel expenses, as only parts and labor are...
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Saint Louis, Missouri
#1250048
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Testimonial

Master Spas - Best Tub

I waited awhile to do this review because frankly I was worried because the tub was such a good buy but I have to say after 15 months this spa has been amazing. Better than our last one for more money. It amazes me how little care and clean the spa stays. So far, so good.
#1255462
Master Spas's reply to:

Hi Marianne. We’re sorry to hear that your experience so far hasn’t lived up to your expectations. A member of our corporate customer care team will be in touch with you soon so that we can help get this issue resolved for you. Thank you for the honest feedback, we...
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#1241512