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1.3
Details
Hi Ken. We’ve reached out to your dealer, and it sounds like they were unaware of any of the issues you mentioned in your review. If you’re having any issues with your product, we always recommend reaching out to your dealer first as they are a great resource for help...
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#1506712 Review #1506712 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Great Quality!

5.0
Details
Better built than others – everything is higher quality and I think that will serve a big difference over the long haul. I’ve had a lot of different hot tub brands including some big names so I’ve learned what to look for. Master Spas offers quality. - Chris Chenoweth
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#1520036 Review #1520036 is a subjective opinion of poster.
Reason of review
Good quality
2.5
Details
Hi David! Thanks for reaching out. Unfortunately, due to the fact that you are not the original purchaser of the spa the warranty is void. However, Ryan in our customer service department has sent you an email with a servicer in your area who would be able to replace...
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#1469614 Review #1469614 is a subjective opinion of poster.
Hi again Joe. As we’ve already discussed via email, the company and address listed on your invoice is that of Master Pool & Spa - your retailer. Not us. Again, I understand where the confusion is coming from, as they are similar names - but we also need you to...
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#1465836 Review #1465836 is a subjective opinion of poster.
Master Spas's reply to:

1.0
Details
Hi again, Joe. Our Customer Service team has both emailed you and left you voicemails since receiving your last reviews – have you had time to follow up with them? To clarify – your complaint isn’t with our company Master Spas, but with the third party company that...
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#1465072 Review #1465072 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.3
Details
I needed a tub that's a little bit smaller and for a single person. I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked...
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Review
#1464627 Review #1464627 is a subjective opinion of poster.
Reason of review
Good quality
3.0
Details
Master Spas - Top of line tub / *** service
Master Spas - Top of line tub / *** service
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...
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#1456068 Review #1456068 is a subjective opinion of poster.
5.0
Details
We love to hear that, Ryan! We’re so happy that your communications and interactions with our team members have been such positive ones. Thank you so much for the kind feedback! We appreciate it.
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#1453658 Review #1453658 is a subjective opinion of poster.
4.4
Details
Hi Jeff. Thank you so much for providing your feedback. While we’re incredibly sorry to hear that your spa, as well as the service you received, didn’t initially meet the standards that we promise - we are happy and relieved to know that Mr. Erickson was able to help...
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#1446501 Review #1446501 is a subjective opinion of poster.
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...
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#1440712 Review #1440712 is a subjective opinion of poster.