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So glad we bought it! | Master Spas review from Swannanoa, North Carolina

5.0
Details
We love our Twilight 7.2. In the first month of having it, we only missed two days soaking in it – but have used it twice a day many days! The variety of jets and seating positions nicely meets our needs. Although there are usually only two of us in it, we’ve had as many as five when family was visiting. For a first hot tub, we chose wisely! - Diane Ginther
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1570889 Review #1570889 is a subjective opinion of poster.
Reason of review
Good quality

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What a Pleasant Surprise! | Master Spas review from Cleveland, South Carolina

5.0
Details
My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1550765 Review #1550765 is a subjective opinion of poster.
Reason of review
Good quality
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Was promised | Master Spas review from Simi Valley, California

Hi Abel. I’m sorry to hear that you haven’t had a positive experience with your dealer. We’ve looked in our database and weren’t able to find any kind of spa registration under your name/email address. It sounds like most of your issues lie with the dealer you purchased from, not Master Spas. But again, since we have no record of you in our database we aren’t able to notify your dealer of this complaint. Please go on our website and register your spa as soon as possible so that we can properly assist you. Thanks.
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#1543966 Review #1543966 is a subjective opinion of poster.

Recieved my new spa acouple of days later the paneling was seperating from tje tje strips that hold it together called my sales guy Jake who promised me any problems he will take care of them i did was told he would get back with me never did i spend half a day off my weekend fixed it called him back told him i solved it and he owed me a filter or 2 he said no worries well 5 months later nothing never again they promised you all this service while youre buying after that you are forgotten from 1 to 5 i gibe tjsm a 0

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Wonderful tub for therapy! | Master Spas review from San Antonio, Texas

4.7
Details
I have had one knee replacement and the other is on the way. It’s so relaxing and allowing warmth to get into my joints is incredible. Also the foot blaster alone is worth the price! - Don Bentley
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1545066 Review #1545066 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

I bought a model Hot Tub 1680 serial no. 1900544......no manual | Master Spas review from Irvine, California

Hi Paul! Thanks for reaching out. Our manuals are sometimes stored behind the access panel with the equipment – did you check there? If it’s not there, we also have all of our manuals available on our website, www.masterspas.com. Just click the resources tab in the top right corner, and then click the “Owner’s Manuals” button to find the manual that’s right for you. I hope this helps! If you need anything else please feel free to email our customer service team at customerservice@masterspas.com. Thanks!
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#1527619 Review #1527619 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered
3.0
Details

I bought Master Spas model no. 16680, serial number 1900544 at the Pomona Fair Grounds in Pomona Ca. on approximately March i, 2019 The unit was delivered to my house the next day without the operating manual. I live at 5731 Vinevale Circle , La Palma Ca. I have searched for it and have not found it.

I would like to have a new manual sent to my address as soon as possible.

Paul Edwards, 5731 Vinevale Circle, La Palma, CA.

PaulandDorothy@aol,com

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Pretty Amazing! | Master Spas review

5.0
Details
I cannot lie…this thing is amazing! We are only two weeks in, but so far we are loving it. The tub is easy to shift around in and is very comfortable. The fourth seat (not really a seat) is one of our favorites. If you sit backwards in the lounger it is very comfortable and is great on the hamstrings and glutes. All of the jets are very well placed for a tub of this size and hit all of the right spots. At night the LED lights really set the mood, too. We bought this at a show so I was reluctant about local support, but the rep left us his cell phone number on the receipt. I called him twice with some quick tech questions and he returned my called immediately with knowledgeable answers. So far we couldn’t be happier!
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1535478 Review #1535478 is a subjective opinion of poster.
Reason of review
Good quality

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Another Amazing Hot Tub! | Master Spas review

4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always recommend Master Spas and will continue to do so! - Michael Gatzke
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1529378 Review #1529378 is a subjective opinion of poster.
Reason of review
Good quality

Great value and no issues so far! | Master Spas review from Aboite, Indiana

4.5
Details
We purchased a Twilight 7.2 about a year and a half ago. Other than routine maintenance, it has been very trouble free. It was delivered a day after we bought it. We had it wired up a few days later and we went to town. It has been an excellent way for us to relax. My only regret is we didn't get a tub long ago. We had been kicking tires for years and the salesmen were a bit aggressive, but you know, that's the push we needed to finally pull the trigger. We are glad we did and never have any buyer's remorse. Like
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1525874 Review #1525874 is a subjective opinion of poster.
Reason of review
Good quality
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Master Spas's reply to:

Joke if a warranty | Master Spas review from Bremerhaven, Bremen

Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement. Thank you for your honest feedback. We appreciate it.
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#1525822 Review #1525822 is a subjective opinion of poster.
Reason of review
Warranty issue
1.2
Details
Joke if a warranty - Master Spas review
Joke if a warranty - Master Spas review
Joke if a warranty - Master Spas review
Joke if a warranty - Master Spas review

Problem:

· My new tub had a slow leak.

· I called warranty, said there was a $108 “Trip Charge”.

· I called Master spa and asked if this was true, and yes it is, you cover parts and labor while someone is there.

· Your tech told me I should fix it myself, and lube the O-Ring, after I take the sides off.

· He said to use the “Slice” valve so only to lose a little water.

What’s happened:

· Where the fitting was leaking the slice valve didn’t work and dumped 500 gallons into the motor compartment

· After taking the fitting off, there was no “O”-Ring the whole time.

· I bought a $7.00 ring from Leslies pool supply

· Yes, it’s fixed

· The problem is, I would have paid $108 for something that was caused by your manufacturing.

Now:

· I notice the plastic cover is coming off the digital display, is that warranty? And $108 ?

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We LOVE our Master Spa! | Master Spas review

5.0
Details
We waited a long time for our Master Spa. The dealer in our area went out of business after we had already paid for the hot tub. Master Spas to the rescue!!! The Master Spas company stepped in and made sure that we got our product and checked multiple times to see that we were happy. Truly an unexpected outcome brought on by a company that cares and worked hard to see that their reputation was untarnished. We use the hot tub almost every night and we couldn’t be happier! - Jason Miller
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1523941 Review #1523941 is a subjective opinion of poster.
Reason of review
Good quality