Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
Hi Dave. First off, let me just say that we’re so glad that you enjoy your Master Spa, and we’re pleased to hear that your dealings with our customer service team have been positive. Regarding the shipping costs, our warranty is clear that we don’t cover those costs. ...Read more
Hi there! We’re so sorry to hear that you are having issues with your spa. Looking back through our email and call records, we don’t see that we had any previous contact with you – so you were most likely talking to your dealer, and unfortunately with contact...Read more
Hi Gretchen. First off, we’re so happy to hear that you love your spa! However, after checking our database, we show no record of you contacting our corporate customer service department. We have Master Spas dealers located all over the country, as well as...Read more
Fort Wayne, Indiana
Hi again Michelle. Looking further into this situation, we know that Noah has ordered the necessary parts and that someone from PDQ should be reaching out to you soon regarding this situation, with a repair scheduled sometime next week. Please know that we understand...Read more
Hi Terry! We’ll have one of our customer care representatives reach out to you today.Read more
Hi Debbie. First off, let me say that we’re so sorry that you didn’t enjoy your interactions with your salesman. Since we are just the manufacturer of the spa we don’t often get to hear about our customer’s experiences with our dealers, so we appreciate the feedback...Read more
Master Spas - Our backyard vacation spot
We purchased a Therapool D and took delivery two weeks ago. We are extremely happy with our spa. Great way to relax and spend time with family and friends. The exercise equipment came in the mail a couple of days ago but are having a blast just hanging out.
We’re sorry to hear that your call was disconnected, we will have a representative from our customer care team reach out to you soon. Thanks for letting us know!Read more
Hi Dolly! We don’t make the filters, nor do we sell them retail outside of direct sales. Any pool or spa that has filters will eventually need to be changed. The inner Eco-Pur filter we do recommend replacing every 6 months, but the outer filter can last up to a year...Read more
Hi Beth! We’re so sorry to hear that your experiences so far haven’t been the most positive. I believe at this point one of our reps has contacted you about this situation. Should you need anything in the future, please don’t hesitate to contact us. Thank you for the...Read more
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