Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Master Spas's reply to:

Hi again Joe. As we’ve already discussed via email, the company and address listed on your invoice is that of Master Pool & Spa - your retailer. Not us. Again, I understand where the confusion is coming from, as they are similar names - but we also need you to...
View full review
Review
#1465836 Review #1465836 is a subjective opinion of poster.
Master Spas's reply to:

1.0
Details
Hi again, Joe. Our Customer Service team has both emailed you and left you voicemails since receiving your last reviews – have you had time to follow up with them? To clarify – your complaint isn’t with our company Master Spas, but with the third party company that...
View full review
Review
#1465072 Review #1465072 is a subjective opinion of poster.
Testimonial
4.3
Details
I needed a tub that's a little bit smaller and for a single person. I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked...
View full review
Review
#1464627 Review #1464627 is a subjective opinion of poster.
Reason of review
Good quality
3.0
Details
Master Spas - Top of line tub / *** service
Master Spas - Top of line tub / *** service
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...
View full review
Review
#1456068 Review #1456068 is a subjective opinion of poster.
5.0
Details
We love to hear that, Ryan! We’re so happy that your communications and interactions with our team members have been such positive ones. Thank you so much for the kind feedback! We appreciate it.
View full review
Review
#1453658 Review #1453658 is a subjective opinion of poster.
4.4
Details
Hi Jeff. Thank you so much for providing your feedback. While we’re incredibly sorry to hear that your spa, as well as the service you received, didn’t initially meet the standards that we promise - we are happy and relieved to know that Mr. Erickson was able to help...
View full review
Review
#1446501 Review #1446501 is a subjective opinion of poster.
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...
View full review
Review
#1440712 Review #1440712 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Cannot find website to register ny Master Spa

Cannot find/see where to register my Master Spa
View full review
Review
#1437794 Review #1437794 is a subjective opinion of poster.
Testimonial
5.0
Details
I had a Cal Spa years ago and it was nothing but trouble. So, I got the Master Spas and it lasted me a good 10 years and then things started to get long in the tooth. The TV stopped working but that's normal and that happens on almost every tub. So, I decided it was...
View full review
Review
#1421611 Review #1421611 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial
My wife's an RN, and she has a lot of stress in her back. We looked for one with the most powerful jets we could find, did a lot of homework online and looked at a lot of spas, including Marquis, Sundance, and Costco. I'm a big Costco nut but after doing my homework...
View full review
Review
#1407902 Review #1407902 is a subjective opinion of poster.
Reason of review
Good quality