Master Spas's reply to: Master Spa - Twilight Series 8.2

Thanks for choosing the TS 8.2. We're so glad you're enjoying your new hot tub! If you ever have any questions, please feel free to reach out to us at customercare@masterspas.com
Anonymous
map-marker Minneapolis, Minnesota

Master Spa - Twilight Series 8.2

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My family and I went to a show in Belton, TX. I Purchased a larger unit (Twilight 8.2), and everything has been great!

As a new spa owner, I absolutely love this unit! Sales staff was very helpful during the decision process, delivery went as planned, and Ive used it almost every night since. My wife and kids keep themselves entertained during the day, and I'm able to unwind at night. The LED lights make a really fun addition for night use, and the shoulder jets are a must. We are happy that we made the purchase, and have recommended Master to our friends and co-workers.

Thanks Guys!

-Nick Kampa

Reason of review:
Good quality

Master Spas's reply to: Our H2X 15D swim spa

Thanks for choosing our H2X Trainer 15D swim spa. We're glad to hear you're really enjoying it! If you have any questions on the controls please feel free to reach out to us at 800-860-7727 or customer care@masterspas.com. Or feel free to call the store you purchased it from. They'll be able to get you any answers you need.
Anonymous
map-marker Fort Wayne, Indiana

Our H2X 15D swim spa

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We have had our swim spa since the end of June 2016, and we love it. We were a bit anxious about maintaining it, but it has been a breeze.

Contrary to another review that said you had to be a chemist to keep the water clear, we have had no problems. Our water has remained crystal clear with very little effort. The key is simply keeping the ph in the normal range. The rest is easy.

I have severe Fibromyalgia and this has helped me tremendously, both with the pain, and being able to exercise on a regular basis. It is wonderful to be able to swim whenever we want to, and then relax at the other end with the jets. The lights are beautiful at night, and we have had people honk their horns when driving by, when they see us in it. The cover is a bit hard for me to open and close, but I am able to do it.

Our only real complaint was that the owners manual is just awful. It is confusing, and doesn't really tell you which *** does what. Other than that, we are loving it and using it almost every day. My husband is a runner, but he has also been swimming on days when he doesn't want to run.

I can't wait to sit in it this winter when it is snowing. Everyone at Master Spa was very helpful and always available to answer any questions. We would highly recommend a Master Spa hot tub or swim spa for anyone who enjoys swimming, but doesn't like going to the public pools. I have wanted one for so long and I can't even begin to tell you how much this is helping me with the Fibromyalgia, arthritis, and overall well-being.

Thank you for producing such a great swim spa. I am looking forward to many years of fun with it.

Well worth every penny. Chris and Sheryl Carter, Fort Wayne IN

Reason of review:
Good quality
Testimonial
Anonymous
map-marker Bloomfield, New Jersey

Master Spas Hot Tub Review from Bloomfield, New Jersey

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Master Spas Hot Tub Review from Bloomfield, New Jersey
I love using my spa every morning when I wake up, it relaxes me takes out the kinks in my body and makes the rest of the day go smoother, it really reduces stress. G O Grand Rapids, MI
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Reason of review:
Good quality
Testimonial
Anonymous
map-marker Detroit, Michigan

Master Spas Hot Tub Review from Detroit, Michigan

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Mark Nelson and his team at Master Spas are not only knowledgable but friendly and easy to work with. They have a great selection of tubs and assessories. I LOVE my hot tub!!!
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Reason of review:
Good customer service
Testimonial
Anonymous

We love our twilight spa

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Thanks to everyone at master spas for making our hot tub experience tolerable. My husband hates the whole car sales experience. We came to your factory sale picked out a spa and it was delivered the following day. The kids live the lights and water falls. I love love love the neck and shoulder jets. My husband likes the no maintence with the mineral filtration. Hardly any chemicals. No bathing after we exit the spa. We only wish we stepped up into the 8 ft spa as you suggested. We had no idea everyone would be in the tub at the same time. We will tell everyone we know to buy a master spa.
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Pros:
  • Product
Reason of review:
Good customer service
Testimonial
Anonymous
map-marker Dallas, Texas

Review about Master Spas Hot Tub from Dallas, Texas

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We love our spa. Thanks to Travis our experience was amazing. We knew nothing about hot tubs and always wanted one. We went to the convention center after seeing the ads on television. We were met with a very friendly sales rep and were given a complete presentation about the product available. It's always scary spending that kind of money but with all of his knowledge it made it easy. We purchased on Friday and it was delivered on Saturday. The delivery crew was amazing. After a brief rundown we were on our way to tubbing. Travis asked us to text him or call before we filled the spa. We chose to text and he called back within 10 min. Instead of having to read the owners Manuel he walked us through a 4 step process. The hot tub did the rest. We are so impressed we had to share our story. I know you only hear from upset customers so we always share when the service is great. Thanks again Travis and thank you master spas for making it so easy. We love our twilight 6 person spa. We will tell everybody to buy from you and your company. The Budda Family.
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Reason of review:
Good customer service

Master Spas's reply to: The Best From Boyne City, The Best Master SPA PURCHASE , DELIVERY & SET UP !!

Thanks for sharing your unique perspective on your hot tub experience and we're so glad you're enjoying it!
Anonymous
map-marker Luzerne, Michigan

The Best From Boyne City, The Best Master SPA PURCHASE , DELIVERY & SET UP !!

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This was all done in 1 day. The temp went from 64* to 99* in the matter of minutes.

The color of the light is like the "NORTHERN LIGHTS". The Jets are just like "BROADWAY JOE" tossing the "DUKE". The direction changer is like "GOING DOWN A WRONG WAY STREET TO AVOID THE COPS". The control panel is like "NASA" "CONTROL", We have a SPLASH DOWN!!!

Any one from "BC" who would like the opportunity to have a SPLASH DOWN, PLEASE contact Master SPAS for the BEST OPPORTUNITY IN SPA PLEASURE. Now for the punch line "THIS SPA IS BETTER THAN LAKE CHARLEVOIX" BEST, Greg Odette

Reason of review:
Good quality
Testimonial
Anonymous
map-marker Cedarburg, Wisconsin

Review about Master Spas Twilight Series Tub from Cedarburg, Wisconsin

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My favorite spa yet. I bought a twilight 6.2 from a expo show in my local town. I went with the intention of finding a great deal. To my surprise the deals were better then I could imagine. There weren't colors to choose from but I liked the colors they had anyway. I bought the twilight because of the neck and shoulder jets and because of this new filtration system. My salesman was Travis, he did a great job explaining and answering all of our questions. The spa was almost half the amount of the hot springs I was looking at and twice the features. This is our families 3 rd hot tub and our favorite to date. The deliver guys were 10 minutes early, when does that ever happen, and it was smooth as silk. They put it right where we wanted it and gave us some instruction on how to fill. Travis asked us to text him when we were ready to start up our spa. He called us back in about 20 minutes and walked us through the entire process. Very easy BTW. I'm taking the time to post this because the local dealer told me to beware of buying from them, that they don't service. Well I've waited an entire year and this spa is amazing. No issues and since my purchase I went to the local spa dealer to buy some test strips and in an ironic twist his doors are locked and he is no longer in business. I would recommend a master spa and more specifically a twilight spa to anyone who is in the market. So happy.
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Master Spas's reply to: Master Spas are great!

Thanks so much for your recent review. It's great to hear that you're enjoying your hot tub so much! If you ever need anything, please don't hesitate to contact us at 800-860-7727 or customercare@masterspas.com. Thanks again!
Anonymous
map-marker Los Angeles, California

Master Spas are great!

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I've owned a few other spas and the Master Spa has been the best by far. It has a lot of power , but the jets are adjustable.

It's easy to take care of and it doesn't cost much on the electric bill. The jets are all in the right places. It's quiet and I've had it for over 7 years with no service call. My wife likes the ECOPUR filters that don't require a lot of chlorine.

It takes only about 2 minutes a week to maintain. It's much easier than the other spas we owned.

Thanks for the great relaxing product.

Pros:
  • Products
  • Master blaster foot jets
  • Sales staff
Reason of review:
Good quality
Testimonial
Anonymous
map-marker Redmond, Oregon

Review from Redmond, Oregon

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We purchased a spa at the expo center in Redmond. We saw the ad on T.V and after considering a purchase at a retailer for around 8500.00 we saw the ad and made a trip to your event. We spent time with a factory rep and we surprised to find out how truly different spas/hit tubs really are. We decided on a twilight 7.2 because of the neck and shoulder jets and also the mineral filtration. This being our second spa we were thrilled about not using all the chemicals for the water. We bought the spa on Friday and the tub was delivered the same day. We filled it up and were using it the same day. In one word it is amazing. A special Thank you to the delivery crew as it was not easy removing our old spa and setting the new one in our deck. The kids love the lights and waterfalls. I would recommend a Master spa to anyone looking. Thanks again to the whole crew. You made it very easy to decide to do business with your company. Built in the USA.
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Reason of review:
Good customer service

Master Spas's reply to: Nothing but Problems

Thank you for your post. We'd love the opportunity to discuss this further with you. These are not normal issues you describe and our Corporate Customer Service as well as your local dealer would love the opportunity to help. Please contact us at 800-860-727 or customercare@masterspas.com. Thank you and we look forward to hearing from you so you can enjoy your spa.
Lachanda Gpi
map-marker Saint Louis, Missouri

Nothing but Problems

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1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should not be but no fix said the company didn't had no idea how to fix.

Terrible problems with water green ,cloudy foamy. this happens even if no one uses. Told my problem I'll have to figure it out.Ask questions about mineral filter answer I DON'T KNOW. Had a different spa for 14 years same house ,same water.

NO PROBLEMS with it. I feel like I just threw away $10,000 .

I live in The St. Louis area

Loss:
$10000
Reason of review:
Damaged or defective
3 comments
Guest

That is good to hear Brad. Can you tell me the trick to balancing the two correctly. Everything is in normal range, what else must I do?

Guest

I have green cloudy foamy water as well. Were you ever able to resolve the problem? And how?

Guest

If you know how to properly use chlorine and balance your water, it won't be green. That truly is user error.

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