Welcome to Master Spas Opinions
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testimonials
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Master Spas's reply to: Master Spa - Twilight Series 8.2
author's review
Master Spas's reply to: Our H2X 15D swim spa
author's review
Testimonial
Anonymous
Bloomfield, New Jersey
Master Spas Hot Tub Review from Bloomfield, New Jersey
I love using my spa every morning when I wake up, it relaxes me takes out the kinks in my body and makes the rest of the day go smoother, it really reduces stress. G O Grand Rapids, MI
Reason of review:
Good quality
Testimonial
Anonymous
Detroit, Michigan
Master Spas Hot Tub Review from Detroit, Michigan
Mark Nelson and his team at Master Spas are not only knowledgable but friendly and easy to work with. They have a great selection of tubs and assessories. I LOVE my hot tub!!!
Reason of review:
Good customer service
Testimonial
Anonymous
We love our twilight spa
Thanks to everyone at master spas for making our hot tub experience tolerable. My husband hates the whole car sales experience. We came to your factory sale picked out a spa and it was delivered the following day. The kids live the lights and water falls. I love love love the neck and shoulder jets. My husband likes the no maintence with the mineral filtration. Hardly any chemicals. No bathing after we exit the spa. We only wish we stepped up into the 8 ft spa as you suggested. We had no idea everyone would be in the tub at the same time. We will tell everyone we know to buy a master spa.
Pros:
- Product
Reason of review:
Good customer service
Testimonial
Anonymous
Dallas, Texas
Review about Master Spas Hot Tub from Dallas, Texas
We love our spa. Thanks to Travis our experience was amazing. We knew nothing about hot tubs and always wanted one. We went to the convention center after seeing the ads on television. We were met with a very friendly sales rep and were given a complete presentation about the product available. It's always scary spending that kind of money but with all of his knowledge it made it easy. We purchased on Friday and it was delivered on Saturday. The delivery crew was amazing. After a brief rundown we were on our way to tubbing. Travis asked us to text him or call before we filled the spa. We chose to text and he called back within 10 min. Instead of having to read the owners Manuel he walked us through a 4 step process. The hot tub did the rest. We are so impressed we had to share our story. I know you only hear from upset customers so we always share when the service is great. Thanks again Travis and thank you master spas for making it so easy. We love our twilight 6 person spa. We will tell everybody to buy from you and your company. The Budda Family.
Reason of review:
Good customer service
Master Spas's reply to: The Best From Boyne City, The Best Master SPA PURCHASE , DELIVERY & SET UP !!
author's review
Testimonial
Anonymous
Cedarburg, Wisconsin
Review about Master Spas Twilight Series Tub from Cedarburg, Wisconsin
My favorite spa yet. I bought a twilight 6.2 from a expo show in my local town. I went with the intention of finding a great deal. To my surprise the deals were better then I could imagine. There weren't colors to choose from but I liked the colors they had anyway. I bought the twilight because of the neck and shoulder jets and because of this new filtration system. My salesman was Travis, he did a great job explaining and answering all of our questions. The spa was almost half the amount of the hot springs I was looking at and twice the features. This is our families 3 rd hot tub and our favorite to date. The deliver guys were 10 minutes early, when does that ever happen, and it was smooth as silk. They put it right where we wanted it and gave us some instruction on how to fill. Travis asked us to text him when we were ready to start up our spa. He called us back in about 20 minutes and walked us through the entire process. Very easy BTW. I'm taking the time to post this because the local dealer told me to beware of buying from them, that they don't service. Well I've waited an entire year and this spa is amazing. No issues and since my purchase I went to the local spa dealer to buy some test strips and in an ironic twist his doors are locked and he is no longer in business. I would recommend a master spa and more specifically a twilight spa to anyone who is in the market. So happy.
Master Spas's reply to: Master Spas are great!
author's review
Testimonial
Anonymous
Redmond, Oregon
Review from Redmond, Oregon
We purchased a spa at the expo center in Redmond. We saw the ad on T.V and after considering a purchase at a retailer for around 8500.00 we saw the ad and made a trip to your event. We spent time with a factory rep and we surprised to find out how truly different spas/hit tubs really are. We decided on a twilight 7.2 because of the neck and shoulder jets and also the mineral filtration. This being our second spa we were thrilled about not using all the chemicals for the water. We bought the spa on Friday and the tub was delivered the same day. We filled it up and were using it the same day. In one word it is amazing. A special Thank you to the delivery crew as it was not easy removing our old spa and setting the new one in our deck. The kids love the lights and waterfalls. I would recommend a Master spa to anyone looking. Thanks again to the whole crew. You made it very easy to decide to do business with your company. Built in the USA.
Reason of review:
Good customer service
Master Spas's reply to: Nothing but Problems
author's review
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Master Spas
That is good to hear Brad. Can you tell me the trick to balancing the two correctly. Everything is in normal range, what else must I do?
I have green cloudy foamy water as well. Were you ever able to resolve the problem? And how?
If you know how to properly use chlorine and balance your water, it won't be green. That truly is user error.