Reply by Master Spas

Thank you for your recent review. Our goal at Master Spas is that every owner of our products have an exceptional experience. We’re sorry to hear of your disappointing one with a local dealer. We look forward to getting more of your feedback as one of our Customer Care Representatives will be contacting you to discuss the situation further.
Weatherford, Texas
Customer service

After talking husband into buying a master twilight 3 person spa its been a sad story. We were not informed of needing a fuse box so when the man came out with the tub we had to pay electrician extra to get one next day.

Which he put it close to spa. Then 4 months later it started leaking. Had to pay for service call which would have been ok if not for the reason being it was a lose fitting. NOT OUR FAULT!

The guy would not return payment. Now I have to sell because the test stripes are special and can only get a store that is almost 2 hours away. No mailing or ordering on line to us either. They wouldn't do that.

So the guy that sold it to us - Shame on you!! And for the leak ,also shame on you. Sadly only got to use it 3 times.

Other than that I loved the make and model. Bought it at the stock show in Fort Worth!!

Reason of review: read the review .

Monetary Loss: $649392.

Preferred solution: Just sell it and move on. Lesson learned..

I didn't like: Service fee.

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