Reply by Master Spas

Thank you for your recent posting. We will be reaching out to a representative from the UK distributors office to contact you. The “dry” message on your control panel means your system is detecting a flow issue or restriction. A few quick suggestions would be to first rest the power to your hot tub. There is the potential for a power fluctuation to affect the control system and similar to a computer, rebooting it may solve the issue. If that doesn’t work, try removing the filters. This would remove any flow restrictions associated with a filter that may need to be cleaned. If the “dry” reading goes away after removing the filters, they should be cleaned and reinstalled.

Please let us know the results by emailing us back at customercare@masterspas.com. Again, we will also be contacting the UK distributor to have them reach out to you as well.
Author's
Stratford-Upon-Avon, England
0 comments

Spent a fortune trying to get this fixed.But next time I drained and restarted same issue again.

I'd previously emailed Master Spa some years back with a query on several occasions. Butno reply. In addition we were told running costs would be £5 a week by American representative on stand at UK Ideal Homes Exhibition when at the time it was actually nearer £20. Very disappointed and would not buy from Master Spa again.

Will probably have tub removed if I can't get current problem sorted. Shame as when it works it's great although constant hum is not popular with neighbours.

At the time we bought, about 10 years ago it was top of the ranged.It has been properly maintained with correct use of chemicals, regular filter and water changes.

Review about: Master Spas Hot Tub.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

I didn't like: Poor service, Poor quality.

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