Reply by Master Spas

Thank you for informing us of your situation. Our records don't indicate we were aware of any of the issues mentioned however if the previous dealer in Laguna Beach were contacted, that may explain the situation as that company has been closed since around 2007.
We'd like to discuss with you the current situation with your hot tub. Please contact us at either 800-860-7727 or
Bakersfield, California

We purchased our master spa in 2005/2006, legend series. We called numerous times after having experienced problems with our television and speaker system not working.

The customer service was not good. We could find nobody to help us with our issue. The store was located in Laguna Beach california. Half the time they did not answer.

I am located in Bakersfield California. Needless to say, we gave up and our spa is still broken after all of these years. For the price we paid we would have expected much better customer care.

Very disappointed customer. I liked what your spas had to offer, but the service was less than desirable.

Product or Service Mentioned: Master Spas Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Master Spas Cons: Customer service.

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