Reply by Master Spas

Thank you for your recent review and sharing your experience with us. Our Customer Care Team will be reaching out to you as well as the dealer you purchased the product through. If you need to contact us in the future, please do so by either calling 800-860-7727 or emailing us at . Thank you and we look forward to resolving this and getting you in your new hot very soon.
League City, Texas
Customer service

On Oct 21, my HL 630 Masters Spa started tripping the electric breaker. I called the dealer to arrange a time for someone to come to my house and fix the problem.

The SPA is only a year and a half old. I was told someone would be at my house on Tuesday Oct 25. That was a no show. I was then told it would be Thursday, Oct 27.

That was a no show. I was then told it would be Nov 1st. The maintenance man showed up and did some adjusting. The SPA no longer tripped the breaker.

As the SPA set with no circulation it was dirty, so I drained it and refilled it. I was told to add the liquid metal solution and let it set for 24 hours which I did. After the 24 hours I turn the SPA on and noticed the circulating pump was not working. I called the dealer and asked for their maintenance man to come back.

Then I noticed the jets only ran for 10 minutes and the SPA water temperature went to 96 degrees but the heater was not on. The problem is that this dealer only has one maintenance person for the state of Texas. I should be scheduled for maintenance sometime in November or December. I never thought to ask about maintenance if the event of a SPA problem when I bought the Master Spa or I probably would not have bought it.

It seems to me that when you have someone sell your product you would ask if they had the manpower to fix any problems.

I would never recommend Master SPA or Primo, the dealer, to anyone.

Review about: Master Spas Customer Care.

Reason of review: Poor customer service.

Preferred solution: Fix the SPA so it operates as it is suppose to operate..

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