Reply by Master Spas

Thank you for your posting. As a manufacturer of award winning hot tubs and swim spas, we appreciate any feedback we can get from our valued customers or potential customers. Master Spas, Inc. understans that a potential customers first experience isnt really with our product but with the dealer they are interacting with and we want to make that as good of an experience as possible and we'll be reaching out to the dealer that you visited and had this experience with. We hope you have since found a hot tub that suits your needs. Thank you
San Francisco, California
1 comment

I kept hearing the ads on the radio for the spa sale at Pleasanton Fairgrounds, so I drove 50 miles since I've wanted to buy a hot tub for months. Got there and about 15 hot tubs on the ground (never saw anything approaching a patio or any other decorations ).

12 of the hot tubs were marked as sold, but no problem I would still have a chance to ask about the product. No price lists, no pamphlets no info with the displays at all. The sales people were busy so I looked aroud for 15-20 minutes until a sales person became available. I made sure he wasn't working with a customer or enroute to one and I flagged him down.

I asked if he could answer some questions about the products he told me quote "look at our website it has a lot of information on it". He then went over to assist a couple that had just walked in. Really, I just drove 50 miles to be refered to a website.

Disapointed on every level, aestheticly ugly no decks or other ideas on how to display the hot tub, just hot tub on cement floor and clueless sales people. I want my gas and bridge toll back!

Review about: Master Spas Hot Tub.

Reason of review: Bad quality.

Monetary Loss: $30.

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Benicia, California, United States #812215

We also noticed no patio furniture or BBQs. Only one color of spa to choose from grey.

On the website they have a great selection. As far as those tubs marked as sold.

Good sales feature is all I can say. At $5800 dollars I am not sure where the sale was.