Reply by Master Spas

Thanks for your recent review Gil. A member of our Customer Care Team will be contacting you to discuss the situation further. From what you describe, some of this shouldn't be expected however when you actually fill up the spa to get it running, the moisture/steam actually helps to create a tighter seal between the cover and acrylic of the hot tub as well.
We look forward to getting this resolved and you enjoying your new hot tub!
Marina, California

Material on spa cover tight on one side loose on other side, you can also hear material under separating.also on tv commercial advertise they would take old tub away but you have to pay 250.00 to remove it,should covers keep water from entering tub?Had heavy rains recently and tub is quarter full of water, is this normal to have that much water in spa after heavy rains.Purchased spa in Monterey calif. has any one else had these problems with spa pool and BBQ show.Please help me resolve this problem if anyone can will releave the stress Iam under.Gil Garcia 831-915-2410 thanks

Reason of review: Damaged or defective.

Monetary Loss: $400.

Preferred solution: Let the company propose a solution.

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