Reply by Master Spas

Thank you for your post. We'd like to get further information from you regarding this situation. Please contact us at 800-860-7727 or customercare@masterspas.com.
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We purchased our spa at what was advertised as a factory direct sale in Syracuse NY in July 2012.The reason for our purchase was theraputic as my husband has a fused spine from a car accident.

The spa was delivered the next day as they were packing up the circus was obviously leaving town the next day. We had our spa professionally installed in mid September because it took time to have a contractor lay the cement pad and do the wiring. We used our spa and properly maintained it accordingly for one year and two weeks. On September 25th we check the spa to find out that it was no longer operating and the circuit breaker kept kicking out.

We called the manufacturer who gave us the number for a local repair company and advised us that it was no longer under warranty. The repair ended up being for the pump/control unit and cost us close to $500 to repair. According to the repair place a warrenty of only one year is very uncommon and there should be no reason why the product failed at one year. I have been trying to take this issue up with Master Spa whose website states that they stand by their product after the sale to no avail.

Apparently not on top of it obviously being a very poorly made product. One of their main selling points is that it is made here in the U.S. and we were happy to support and maintain jobs here in the U.S. which was another reason for buying this articular spa.

Considering that technically the warrenty was only two weeks out of time they should have at least attempted to resolve our issue. Instead this company takes a too bad so sad attitude.

Be warned that while company boosts that they stand by their product on their website and states they make a the highest quality spa when the opposite is in fact the case.Be prepared to pay to fix this product or turn it into a very, very expensive fish pond in one year.

Reason of review: Bad quality.

Monetary Loss: $4000.

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