Master Spas's reply to:
Master Spas - Sucks to be me I guess....
Recirculation pump making noise.Contacted local dealer, Leisure Works in Ann Arbor Michigan and was told gee sorry your 3 months out of warranty.
Was quoted $289 for the pump plus $160 for service call and labor. Contacted Master Spas directly, apparently they don't hire the brightest to work in customer service. Told rep that pump shouldn't have failed because hours are low (we empty the tub in summer months). Rep says sorry, nothing we can do, your outside the terms of "the contract".
Told rep it's common in service industry for manufactures to stand behind their product even when slightly out of warranty.
Again, was told nothing can be done will forward your info.to local dealer.
Reason of review: Warranty issue.
Monetary Loss: $450.
Preferred solution: Replace recirculation pump under warranty..
I didn't like: Poor customer service regarding warranty.