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Thanks to all who participated at the spa pool BBQ show. We went to the well advertised event and were amazed by the deals that were offered. Over 80 spas on display and some were full of water to feel the jets and see all the new features. We bought a twilight spa...
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#749684 Review #749684 is a subjective opinion of poster.
Reason of review
Good customer service
We bought our twilight spa at spa pool BBQ show, we chose the twilight 7.2 because it had amazing therapy. The neck and shoulder jets is what sold us on this model. If you have neck and back issues you and you can afford this hot tub you should buy it. We went to this...
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#745558 Review #745558 is a subjective opinion of poster.
Reason of review
Good customer service
5.0
Details
We love our spa. Thanks to Travis our experience was amazing. We knew nothing about hot tubs and always wanted one. We went to the convention center after seeing the ads on television. We were met with a very friendly sales rep and were given a complete presentation...
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#745532 Review #745532 is a subjective opinion of poster.
Reason of review
Good customer service
Master Spas's reply to:

Master Spas review in Weatherford, Texas: Sad ending

Thank you for your recent review. Our goal at Master Spas is that every owner of our products have an exceptional experience. We’re sorry to hear of your disappointing one with a local dealer. We look forward to getting more of your feedback as one of our Customer Care Representatives will be contacting you to discuss the situation further.
Review
#655077 Review #655077 is a subjective opinion of poster.
Cons
  • Service fee
Reason of review
read the review
Loss
$649392
Preferred solution
Just sell it and move on. Lesson learned.
1.0
Details

After talking husband into buying a master twilight 3 person spa its been a sad story. We were not informed of needing a fuse box so when the man came out with the tub we had to pay electrician extra to get one next day.

Which he put it close to spa. Then 4 months later it started leaking. Had to pay for service call which would have been ok if not for the reason being it was a lose fitting. NOT OUR FAULT!

The guy would not return payment. Now I have to sell because the test stripes are special and can only get a store that is almost 2 hours away. No mailing or ordering on line to us either. They wouldn't do that.

So the guy that sold it to us - Shame on you!! And for the leak ,also shame on you. Sadly only got to use it 3 times.

Other than that I loved the make and model. Bought it at the stock show in Fort Worth!!

Master Spas's reply to:

Master Spas review in Leander, Texas: Almost Perfect...

Hi and thanks for your recent post. We’re so glad you are enjoying your Michael Phelps Legend 900! We understand how frustrating it can be to be ready to use your spa and enjoy your favorite music only to find that the remote for the stereo isn’t cooperating. Our Customer Care team will reach out to you to confirm your address so we can arrange for service. Keep enjoying your Master Spa!
Review
#646936 Review #646936 is a subjective opinion of poster.
Pros
  • Master blaster foot jets
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Radio service.
4.0
Details

We love our Master Spa hot tub. We purchased the Michael Phelps Legend LS900 series.

It holds heat very well and the massage jets are awesome. The only problem with ours is the built in Radio/Sound System. The remote doesn't work, and it is almost impossible to control on the tub itself. You can't see the station, or even the mode it is on.

We just use it bluetooth with apps like Pandora or I Heart Radio.

The speakers are fine, its the radio part that needs improvement. All in all, the spa has provided us hours of relaxation, just be aware of the sound system issues.

Master Spas review: Review about Spa from Corpus Christi, Texas

Thanks master spas. I bought a master spa at your factory sale in Texas and in a few simple words, it's amazing. No chemicals to speak of and very quiet. This is our third spa. I wish we had known of your company earlier.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#528330 Review #528330 is a subjective opinion of poster.
Reason of review
Good customer service
Master Spas's reply to:

Master Spas review in Corpus Christi, Texas: Bad News! Spa Pool and BBQ sale

Thank you for your post regarding your experience at a sales event held by a dealer of our products. We are sorry to hear of this situation and we'd like to reach out to the dealer on your behalf if this situation has not already been resolved. Please contact us at 800-860-7727 or customercare@masterspas.com so we can discuss this matter further. Thank you.
Review
#527851 Review #527851 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

We are seeking resolution on a deposit placed on a floor model at a convention center in Texas at the American Bank Center on the 29th of August 2014.

We have made a formal request to have our 500.00 deposit refunded to our Visa Account."

We Met with Travis the sales Rep in the afternoon on the 29th, We called him the morning of the 30th and requested a refund on our deposit stating that our concerns discussed the day prior were prohibiting us from going through with the sale. Our intent was to purchase a unit once we closed on the house. Travis told us he had seen and was aware of our concerns and was expecting the call.Later that morning we received an email stating that our deposit would not be refunded and we needed to read our contract. We then moved forward to the sales manager at the show, Glen Oslen, and discussed Chapter 39 Texas Business Commerce Code, the intent of the law being to protect consumers from Merchants in other than permanent places of business. It states and gives a 3 day buyers remorse clause if the purchase takes place in other than the business' permanent place of business. We were denied the refund and informed that the intent was to hold us to the contract we signed. That the intent of their company was to stick to their side of the agreement. After voicing our concern that this is against Chapter 39 and that we would like to work out a solution were advised to refuse delivery when the driver called. We are not sure why, the contract clearly states that delivery will not be scheduled until 50 percent had been paid and the remainder would be due at the time of delivery. We did receive a call from the delivery guy (Ben) and my gut instinct was to not refuse delivery but delay. I was very clear that we were not refusing delivery but wanted to wait until we settled the issue with the company before moving forward.

We have now made a request in writing to have our deposit refunded. This request was given to the manager on the sales floor our sales Rep and sent to the company as well. Our only recourse if the return is denied will be to file a dispute form with our Bank and Credit card company as well as the BBB. None of these actions are our preferred by us, we would have liked keep it simple.

No business card, emails, warranty information, no information package about products. Salesman printed a page schematic for electrician instead of providing a manual. Very pushy, incorrect on their knowledge of the law, good at misleading. Not a happy customer. Represented themselves as one company. No two phone numbers with the same area code. Hard to figure out who to contact. So we duplicated and went through Master Spas and Pool Spa and BBQ Sale.

We went to a spa sale that advertised over 100 spas on display, let me tell you we were not disappointed. We got to see every model on display not like the dealer that tried to sell us a spa off of a brochure. Salesman were very knowledgeable and after looking at...
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#519547 Review #519547 is a subjective opinion of poster.
Reason of review
Good customer service