State: Texas City: Dallas Clear all filters (2 of 241 reviews match)
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Master Spas's reply to:

Master Spas - Michael Phelps Swim Spa Review from Dallas, Texas

Thank you for the review. We've been in touch with your local dealer and service technician and been informed that the swim spa is operating well. One of our Customer Care Representatives will be in touch with you to make sure everything is working fine and to discuss the situation the further.
Review
#820023 Review #820023 is a subjective opinion of poster.
Reason of review
Order processing issue

I wish that Master Spa was honest. We have called them repeatedly for 5 months.

We have called the toll free number. They promised new filters since the installers put them in wrong. They never arrived and they said they had no record of the call. That is a flat out lie.

We have called everyone for 5 months. We called the repair company ourselves because Master Spa refused to help. They sold us a blaster to clean the filters. They told us not to use it on the mineral filter.

Then they told us to use it on the mineral filter. They charged us $20 to ship the blaster because it was SO heavy. I can pick it up with one finger. WE had to pay for a service call because the tub was delivered with a leak.

That should have been your responsibility.

Pass the buck- that is the policy here. All I want is what I paid for!

Master Spas's reply to:

Master Spas - Michael Phelps Swim Spa Review from Dallas, Texas

Thank you for your review on your swim spa. Our Customer Care team was able to find your information in our Registration system with the information you provided us. We show their was service work performed a few weeks but were unaware of any further issues. The local dealer/service company will be in touch right away to discuss further and get you enjoying your swim spa.
Review
#818611 Review #818611 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details

We bought a swim spa in October and loved it- for 2 weeks. It has not worked since.

It had a leak which was not fixed until the 90 days were up. Everyone just kept telling us to clean the filters. The spa still does not work and all we get is a run around. We have $30,000 invested in this and it is not usuable.

I would give it back if I could.

I got this for physical therapy and I am getting worse since I cannot use it. EVERYONE STAY AWAY FROM MASTER SPA, THEY DO NOT STAND BEHIND THEIR PRODUCT!!!!!

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6927 Lincoln Parkway
Fort Wayne, IN 46804
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