Master Spas's reply to:
Master Spas - The Purchase Experience
My interest...a three person tub. My non-interest...all the whistles and bells.
There are good reviews and bad reviews for all the manufacturers. No one has a perfect record. Like the saying goes, "you pay your money and take your chances".
Had thought the Artic Fox would work best for me but there was a Master Spa Road Show just a couple of miles from my house. They had a floor model close to what I was looking for and about a third ($2,000) cheaper.
Like I told the sales guy, I think the Artic Fox may be a better tub, but not $2,000 better. But here is where I see some discrepancies:
My sales guy (Cain) was from the Ft Wayne factory but wrote the contract on behalf of an Oklahoma City based company. He told me I was buying factory direct and cutting out the profit of the middle man. Nice sales pitch but I am skeptical as ***.
The factory claims a AAA Better Business rating. Here is how the get it: If there is a dispute with an unhappy customer they can duck the issue by saying they did not sell the unit, their dealer made the sale. Which is what is often repeated on this web site.
Anyway, I have very little respect for the BBB, I have found them to be more interested in protecting their fee paying business members than the unsuspecting consumer.
I don't regret my purchase and am looking forward to soaking in my tub. Will write a follow up review when I get the tub installed.
Reason of review: Fair pricing.