Master Spas's reply to:
Master Spas - Tub performs well but service is a problem
We bought our ts 7.2 spa at the Big E we got a great deal on it but the service
manual is not accurate and there has been a lot of troubleshooting involved.
You need to change the water often for best results. The local service center
charges $45 trip charges for warranty service . I have complained about broken
pillow and a suction cover. I called customer service and they told me they
don't order parts. The local people that delivered it didn't attach the clips properly
they fell off and they didn't install the locks for the clips . You need to become
a spa tech to own one of these.
Reason of review: Poor customer service.
I liked: Performance is great.
I didn't like: Customer service.