Reply by Master Spas

Thank you for your recent review on your Master Spas. Our Customer Care Team was able to find your information in our system and will be reaching out to you to review the situation. We don't show any contact since October 2012. Having to "top off" the water in any hot tub is normal due to evaporation and or splashing over the side of the hot tub. We'll also look to review the situation with the LED lights on your hot tub. Thanks again.
Naperville, Illinois
Price Affordability
Value for money

We have owned our spa for several years now, so I think I can give a truly honest review. I will start by saying I do love my spa, but a couple of things we are not happy about.

After about a year and a half the lights started going out. It was intermittent, and occasionally, but now they are out completely. Also another issue, I seem to be having to add water at least 1 to 2 times a week, which tells me it is leaking, and has been this way since we bought it. I do love the fact that the controls are right on the inside of the spa, easy to reach.

So, while I do love my spa, I have to say with the problems we have had I am not sure I can in good conscience recommend this spa to anyone.

Product or Service Mentioned: Master Spas Hot Tub.

Reason of review: Issues I wrote about in my review .

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