Reply by Master Spas

We recently received a complaint you posted online regarding an experience you had at a sales event. As a representative for Master Spas, a manufacturer of portable spas and swim spas, I would like to gather more information to see if we can be of some assistance to you.
I would like to point out that Master Spas, as mentioned above, is a manufacturer. We are located out of Fort Wayne, Indiana and build these products which are then sold to specialty, independent retailers. It seems that you have had this situation with one of these retailers and not an issue with the Master Spas product since you have not taken delivery of our product.
Master Spas, Inc is a global company with hundreds of thousands of happy customers around the world and we have an A+ Better Business Bureau rating as well as numerous other accolades including having multiple Consumer Digest Best Buy Award winning products. Our goal is to have complete satisfaction among those that own our products.
From your posting, it sounds like you entered into a sales agreement with a retailer of one of our products. In order to best help in this situation, we will need to know your name, the retailer you purchased through, the location, the specific model spa, and the sales persons name. All these should be found on the sales agreement you entered into.
Although we do not sell consumer direct and your sales agreement is not with us, we can then approach the retailer you dealt with to see if there can be a resolution that meets your expectations.
I'll look forward to hearing back from you and please let us know if you have other questions.


Master Spas Customer Care
Bend, Oregon
Customer service

We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were the same color just different sizes.

We did get talked into buying one but when we got home we looked them up on the internet. Very poor reviews regarding the spa them selves and the customer service. Te following morning we were there as soon as they opened. We told them we wanted to cancel our order but they said they couldn't do that , we had to call the company on Monday.

We told them we did not want it delivered. On Monday we called and were told we had to pay the $6200 regardless of whether we took possession or not because we signed on the dotted line. They were not at all cooperative. Who pays for a product that they don't want and have never taken possession.

They insist we have to pay regardless.

Stay away from this company. I will add to this review if they refund my money without a fight.

Product or Service Mentioned: Master Spas Hot Tub.

Reason of review: Poor customer service.

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