We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were the same color just different sizes.
We did get talked into buying one but when we got home we looked them up on the internet. Very poor reviews regarding the spa them selves and the customer service. Te following morning we were there as soon as they opened. We told them we wanted to cancel our order but they said they couldn't do that , we had to call the company on Monday.
We told them we did not want it delivered. On Monday we called and were told we had to pay the $6200 regardless of whether we took possession or not because we signed on the dotted line. They were not at all cooperative. Who pays for a product that they don't want and have never taken possession.
They insist we have to pay regardless.
Stay away from this company. I will add to this review if they refund my money without a fight.
Product or Service Mentioned: Master Spas Hot Tub.
Reason of review: Poor customer service.