Master Spas's reply to:
Master Spas - What does it take to get maintenance?
We contacted the company who sold us our Master Spa in July of 2015 2 months ago.The sensor and/or heater is not working and is still not working as they have yet to come out to service it.
We were first told they had ordered a part and they were waiting on it to come in. Lie #1. When we followed up with they they said that they came out and couldn't get into our house. Lie #2.
My mother and her 24/7 care giver is always at home at our house. Anyway, the spa and all of the electrical, etc. is located outside. Now they are saying their repair person is having medical problems.
I do hope that that is lie #3 for the sake of the repair person.
We have asked for a referral to another dealer that could fix this and were told there is no one.I have model 6000, SN 1505440, date of manufacturing PNAI, P/N X510400
Reason of review: Warranty issue.
Monetary Loss: $8000.
Preferred solution: Let the company propose a solution.
I didn't like: Dealer, Why is it already broken.