Reply by Master Spas

Thank you for your recent review. We value and appreciate your feedback. We were unaware of any situation with your spa but the serial number you provided us will help us contact the dealer you purchased from and make sure they are following up with you to resolve this service issue. A member of our Customer Care Team will then follow up with you as well to ensure that the situation is resolved. If at any time moving forward you would like to get in touch with us, please feel free to email us at customercare@masterspas.com or call us at 800-860-7727. Thank you
Author's
Pinehurst, North Carolina
0 comments

We contacted the company who sold us our Master Spa in July of 2015 2 months ago.The sensor and/or heater is not working and is still not working as they have yet to come out to service it.

We were first told they had ordered a part and they were waiting on it to come in. Lie #1. When we followed up with they they said that they came out and couldn't get into our house. Lie #2.

My mother and her 24/7 care giver is always at home at our house. Anyway, the spa and all of the electrical, etc. is located outside. Now they are saying their repair person is having medical problems.

I do hope that that is lie #3 for the sake of the repair person.

We have asked for a referral to another dealer that could fix this and were told there is no one.I have model 6000, SN 1505440, date of manufacturing PNAI, P/N X510400

Reason of review: Warranty issue.

Monetary Loss: $8000.

Preferred solution: Let the company propose a solution.

I didn't like: Dealer, Why is it already broken.

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