Reply by Master Spas

Hi Shona and Albert. We’re so sorry to hear that you feel this way. After looking through our database, we weren’t able to find the spa’s registration based on the contact info provided with your review. Based on your phone number’s area code, we’re assuming it’s Master Pool & Spa. Our corporate customer care team is in contact with them and will be discussing what we can do to get someone out there and fix your tub. We thank you for your honest feedback, and for your patience as we work to get these issues resolved for you.
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I cant tell you how bad this experience has been purchasing this spa,it still doesn't work. Nobody has come to fix it despite Numerous calls to the service department,managers,they want me to take down my BBB complaint but have not resolved that it isn't working.NEVER ever use this company,EVER,worst service I've ever experienced,just read for yourself the numerous bad reviews this 'company' has-they should be put out of business-im sure they'll go bankrupt,and we're stuck with this piece of *** i feel definitely taken advantage of!!!

Product or Service Mentioned: Master Spas H2x Trainer 15 Deep Hot Tub.

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