The sale of the spa in terms of model selected and delivery went very smoothly. A deposit was left upon order of the spa using a credit card.
I also verified I could pay the balance by credit card. When trying to set up delivery, Corrine(the rep), stated credit cards could not be used, only on deposit. This was contradictory to when I asked the salesman at point of sale. Corrine stated only cash or check.
It was very misleading. Secondly, after delivery, which was wonderful, I asked the delivery man about the spa, upkeep, start up, etc. He said he did not know any of that, and that I needed to read the manual. At the point of sale, the salesman said they would instruct us on how to use the unit, especially since this is our first one.
I truly felt I received good service up until the point of sale. After that, the company does not care. Today, I called to ask about the filtering system. Hot Tubs and more responded that I should "you tube it".
There was no education on the hot tub, nor did I feel they cared after the sale was made. Very frustrating and disappointing.
Product or Service Mentioned: Master Spas Customer Care.
Reason of review: poor customer service and problems with payment .
Master Spas Cons: Post sale customer service.